All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Saturday 12th February 2022

[SEWAN] Technical maintenance - 12.02.2022, scheduled 3 years ago

 

Beginning: 12.02.2022 – 01.00 AM

Ending: 12.02.2022 – 07.00 AM

Internal ref: DTCAB-2564 + DTCAB-2573

Impact: Cut of BGP peering. Disturbance on overall Internet Access and VoIP network

 

Dear customer, dear partner,

 

Please note that our technical team will perform three important maintenances in February 2022 on our core Network. The second and third one will take place on Saturday the 12th of February 2022 at 1.00 AM.

These maintenances haves for main objective to improve the geographical redundancy of our core network.  

During this timeframe, a maximum of 3 consecutive time slot of 15 minutes of downtime is foreseen, impacting both our VoIP services as well as our xDSL, FTTH and Fiber services.

As consequences, your Sewan services will be affected.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 6th February 2022

No incidents reported

Saturday 5th February 2022

[SEWAN] Technical maintenance - 05.02.2022, scheduled 3 years ago

 

Beginning: 05.02.2022 – 01.00 AM

Ending: 05.02.2022 – 06.00 AM

Internal ref: DTCAB-2548

Impact: Cut of BGP peering. Disturbance on overall Internet Access and VoIP network

 

Dear customer, dear partner,

 

Please note that our technical team will perform three important maintenances in February 2022 on our core Network. The first one will take place on Saturday the 5th of February 2022 at 1.00 AM.

These maintenances haves for main objective to improve the geographical redundancy of our core network.  

During this timeframe, a maximum of one consecutive hour of downtime is foreseen, impacting both our VoIP services as well as our xDSL, FTTH and Fiber services.

As consequences, your Sewan services will be affected.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Friday 4th February 2022

No incidents reported

Thursday 3rd February 2022

No incidents reported

Wednesday 2nd February 2022

General communicate service [SEWAN] General information 02.02.2022

 

Beginning: 02.02.2022 – 10.15 AM

Ending: unknown

Impact: OVH voice services down

 

Dear customer, dear partner,

 

Please note that our alerting systems noticed that OVH was having issues on their VoIP services.

OVH already communicated on their website :

https://web-cloud.status-ovhcloud.com/incidents/zqwzpn23ljwd

 

SEWAN Technical Team

Tuesday 1st February 2022

No incidents reported

Monday 31st January 2022

No incidents reported

Sunday 30th January 2022

No incidents reported

Saturday 29th January 2022

No incidents reported

Friday 28th January 2022

[SEWAN] Unexpected disturbances - 28.01.2022

   

Beginning: 28.01.2022 – 3.21 PM

Ending: 28.01.2022 – 4.04 PM

Impact: V1 sip platform unreachable

 

Dear customer, dear partner,

 

Please note that our "V1" platform https://web.sewan.be suffered from a Data Base issue, which caused performance outage from 3.21 PM to 4.04 PM today.

The root cause of the problem has been identified and fixed by our engineers.

Please accept our apologize for the trouble this may have caused.

 

Best regards;

SEWAN technical team

Thursday 27th January 2022

No incidents reported

Wednesday 26th January 2022

General communicate service [SEWAN] General information 26.01.2022

 

Dear customer, dear partner,

Please be informed that Proximus is experiencing issues with their emails @proximus.be and @skynet.be

If you are using such services, please make sure your mailbox is fully functional.  

SEWAN Technical Team

Tuesday 25th January 2022

No incidents reported

Monday 24th January 2022

No incidents reported

Sunday 23rd January 2022

No incidents reported