All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 6th March 2022

No incidents reported

Saturday 5th March 2022

No incidents reported

Friday 4th March 2022

No incidents reported

Thursday 3rd March 2022

No incidents reported

Wednesday 2nd March 2022

No incidents reported

Tuesday 1st March 2022

No incidents reported

Monday 28th February 2022

No incidents reported

Sunday 27th February 2022

No incidents reported

Saturday 26th February 2022

No incidents reported

Friday 25th February 2022

No incidents reported

Thursday 24th February 2022

No incidents reported

Wednesday 23rd February 2022

No incidents reported

Tuesday 22nd February 2022

[SEWAN] Technical maintenance - 22.02.2022, scheduled 3 years ago

Beginning: 22.02.2022 – 01.00 AM

Ending: 22.02.2022 – 04.00 AM

Internal ref: DTCAB-2623 + DTCAB-2624

Impact: 30 minutes of VoIP services unavailable

 

Dear customer, dear partner,

 

This morning, one of our core switches experienced disturbances. This resulted in parts of our network intermittently and briefly losing connectivity, this could be experienced by troubles registering on V1 and V2 voice platforms. Also, call quality was impaired. Our network team took needed actions, and is preparing a network maintenance tonight to prevent this issue from happening in the future.

 

Also, please note that our technical team will perform a maintenance tonight, on the 22nd of February 2022 from 1.00 AM to 4.00 AM.

 

During this timeframe, a full unreachability of our voice services is foreseen, for a maximum of 30 consecutive minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Monday 21st February 2022

No incidents reported

Sunday 20th February 2022

No incidents reported