All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 24.11.2025

Beginning: 24.11.2025 – 08.00 PM

Ending: 25.11.2025 – 6.00 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 13th April 2022

No incidents reported

Tuesday 12th April 2022

Sophia [SEWAN] General information 12.04.2022

 

Beginning: 12.04.2022 – 2.00 PM

Ending: 12.04.2022 – 3.15PM

Impact: Disturbance accessing to sophia.sewan.be

 

Dear partner,

You have tried to connect to your Sophia account but can't? Don't worry, we are here for you!

Sophia is currently evolving to simplify your life thanks to unified access in order to access all Sewan platforms with a single password.

To connect to Sophia with your current credentials, click on the "Classic connection" button.

Still having trouble logging in? Don't panic, we are currently working on resolving some rare access issues.

More information will be sent to you soon to activate your OnePass account.

 

SEWAN Technical Team

Monday 11th April 2022

No incidents reported

Sunday 10th April 2022

No incidents reported

Saturday 9th April 2022

No incidents reported

Friday 8th April 2022

No incidents reported

Thursday 7th April 2022

No incidents reported

Wednesday 6th April 2022

No incidents reported

Tuesday 5th April 2022

No incidents reported

Monday 4th April 2022

No incidents reported

Sunday 3rd April 2022

No incidents reported

Saturday 2nd April 2022

No incidents reported

Friday 1st April 2022

No incidents reported

Thursday 31st March 2022

No incidents reported

Wednesday 30th March 2022

[SEWAN] Technical maintenance - 30.03.2022, scheduled 3 years ago

Beginning: 30.03.2022 – 10.00 PM

Ending: 31.03.2022 – 00.30 AM

Internal ref: DTCAB-2722

Impact: None

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance during the above time slot to migrate VLAN management services.

 

During this timeframe, no imapct is foreseen.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team