Past Incidents

Beginning: 19.04.2022 – 14:00 PM

Ending : 21.04.2022 - 12:30 AM

Impact: instability on some access links

Dear customer, dear partner,

Since yesterday we have been experiencing instability on some access links.

Our teams are actively working to resolve the issue.

Best regards,

SEWAN technical team

Beginning: 12.04.2022 – 2.00 PM

Ending: 12.04.2022 – 3.15PM

Impact: Disturbance accessing to sophia.sewan.be

Dear partner,

You have tried to connect to your Sophia account but can't? Don't worry, we are here for you!

Sophia is currently evolving to simplify your life thanks to unified access in order to access all Sewan platforms with a single password.

To connect to Sophia with your current credentials, click on the "Classic connection" button.

Still having trouble logging in? Don't panic, we are currently working on resolving some rare access issues.

More information will be sent to you soon to activate your OnePass account.

SEWAN Technical Team