Past Incidents

Beginning: 28.04.2022 – 10.00 PM

Ending: 28.04.2022 – 11.00 PM

Internal ref: DTCAB-2803

Impact: cut of 1 minute on xDSL service

Dear customer, dear partner,

Following the incident that occurred on part of our xDSL services last week, please note that our technical team will perform a maintenance on 28.04.2022 on our Brussels infrastructure.

During this timeframe, a maximum of 1 minute of downtime is foreseen. You may therefore receive monitoring alerts.

As a result, this intervention will allow us to add more redundancy on our Leuven infrastructure, so that another incident as we experienced will no longer have any impact on your services.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 19.04.2022 – 14:00 PM

Ending : 21.04.2022 - 12:30 AM

Impact: instability on some access links

Dear customer, dear partner,

Since yesterday we have been experiencing instability on some access links.

Our teams are actively working to resolve the issue.

Best regards,

SEWAN technical team