All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Tuesday 14th June 2022

[SEWAN] Technical maintenance - 14.06.2022 -> 16.06.2022, scheduled 3 years ago

 

Beginning: 14.06.2022 – 11.00 PM

Ending: 16.06.2022 – 04.00 AM

Impact: Mobile service disturbances during the nights

 

Dear customer, dear partner,

 

Please note that our technical team will perform an important migration on the mobile platform that will generate two important maintenances in June 2022:

 

• The first one will take place from Tuesday the 14th of June 2022, 11.00 PM to Wednesday, the 15th of June 2022, 3.00 AM.

During this timeframe, due to minor interruptions, session drop could happened for voice, SMS/MMS and data, but be resolved on retry.

 

• The second one will take place from Wednesday, the 15th of June 2022, 11.00 PM to Thursday, the 16th of June 2022, 4.00 AM.

During this timeframe, some call attempts failure or session drop can be experienced (voice, SMS/MMS and data).

 

No intervention is needed from your side.

 

As consequences, your Sewan services can be potentially affected.

 

Best regards;

SEWAN Technical Team

Sunday 12th June 2022

No incidents reported

Saturday 11th June 2022

No incidents reported

Friday 10th June 2022

No incidents reported

Thursday 9th June 2022

No incidents reported

Wednesday 8th June 2022

No incidents reported

Tuesday 7th June 2022

No incidents reported

Monday 6th June 2022

No incidents reported

Sunday 5th June 2022

No incidents reported

Saturday 4th June 2022

No incidents reported

Friday 3rd June 2022

No incidents reported

Thursday 2nd June 2022

No incidents reported

Wednesday 1st June 2022

No incidents reported

Tuesday 31st May 2022

No incidents reported

Monday 30th May 2022

No incidents reported

Sunday 29th May 2022

No incidents reported