All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 10th July 2022

No incidents reported

Saturday 9th July 2022

No incidents reported

Friday 8th July 2022

No incidents reported

Thursday 7th July 2022

No incidents reported

Wednesday 6th July 2022

No incidents reported

Tuesday 5th July 2022

No incidents reported

Monday 4th July 2022

[SEWAN] Technical maintenance - 04.07.2022, scheduled 3 years ago

 

Beginning: 04.07.2022 – 11.00 PM

Ending: 05.07.2022 – 3.00 AM

Internal ref: DTCAB-2366

Impact: maximum of 5 consecutive minutes of instability or downtime on internet access and voip services.

 

Dear customer, dear partner,

 

In order to keep increasing our Internet redundancy, please note that our technical team will perform maintenances on 04.07.2022 from 11.00 PM to 05.07.2022 3.00 AM on our internet access and voip services.

 

During this timeframe, a maximum of 5 minutes of instability or downtime is foreseen.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 3rd July 2022

No incidents reported

Saturday 2nd July 2022

No incidents reported

Friday 1st July 2022

No incidents reported

Thursday 30th June 2022

Mobile service [SEWAN] Unexpected disturbances - 29.06.2022

Beginning: 29.06.2022 End : 30.06.2022

Impact: mobile port-in blocked

 

Dear customer, dear partner,

All port-in for non Proximus Msisdn ranges are for the moment blocked on provisioning side. Proximus is investigating.

 

Best regards,

SEWAN technical team

Wednesday 29th June 2022

No incidents reported

Tuesday 28th June 2022

No incidents reported

Monday 27th June 2022

No incidents reported

Sunday 26th June 2022

No incidents reported