All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 24.11.2025

Beginning: 24.11.2025 – 08.00 PM

Ending: 25.11.2025 – 6.00 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 14th July 2022

No incidents reported

Wednesday 13th July 2022

[SEWAN] Technical maintenance - 13.07.2022, scheduled 3 years ago

Beginning: 13.07.2022– 10.00 PM

Ending: 13.07.2022 – 11.30 PM

Internal ref: DTCAB-10307

Impact: no impacted expected

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Radius server to increase redundancy.

No impact is expected during this intervention.  

No intervention is needed from your side.

 

Best regards,

 

SEWAN technical team

Tuesday 12th July 2022

No incidents reported

Monday 11th July 2022

No incidents reported

Sunday 10th July 2022

No incidents reported

Saturday 9th July 2022

No incidents reported

Friday 8th July 2022

No incidents reported

Thursday 7th July 2022

No incidents reported

Wednesday 6th July 2022

No incidents reported

Tuesday 5th July 2022

No incidents reported

Monday 4th July 2022

No incidents reported

Sunday 3rd July 2022

No incidents reported

Saturday 2nd July 2022

No incidents reported

Friday 1st July 2022

No incidents reported

Thursday 30th June 2022

Mobile service [SEWAN] Unexpected disturbances - 29.06.2022

Beginning: 29.06.2022 End : 30.06.2022

Impact: mobile port-in blocked

 

Dear customer, dear partner,

All port-in for non Proximus Msisdn ranges are for the moment blocked on provisioning side. Proximus is investigating.

 

Best regards,

SEWAN technical team