All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 4th September 2022

No incidents reported

Saturday 3rd September 2022

No incidents reported

Friday 2nd September 2022

No incidents reported

Thursday 1st September 2022

No incidents reported

Wednesday 31st August 2022

No incidents reported

Tuesday 30th August 2022

No incidents reported

Monday 29th August 2022

No incidents reported

Sunday 28th August 2022

No incidents reported

Saturday 27th August 2022

No incidents reported

Friday 26th August 2022

[SEWAN] General information 26.08.2022, scheduled 3 years ago

 

************ Nederlands ************

Beste klant, beste partner,

 

Via deze weg brengen we u ervan op de hoogte dat heel ons team op vrijdag 26.08.22, 's middags van een momentje samen zal genieten. Daarom zal onze klantendienst die dag uitzonderlijk gesloten zijn vanaf 12.30 uur.

Als u een nummeroverdracht of een andere onderwerp gepland heeft dat onze tussenkomst vereist op die dag, gelieve er dan voor te zorgen dat deze tijdig kunnen worden afgerond.

 

Met dank voor uw vertrouwen en tot binnenkort.

het Sewan Team.

 

************ Français ************

Cher client, cher partenaire,

 

Veuillez noter que notre équipe va profiter d'un moment de convivialité ensemble le 26.08.22 en après-midi. Par conséquent, notre service clientèle sera exceptionnellement fermé à partir de 12h30 ce jour-là.

Si vous avez prévu un portage de numéro ou toute autre action nécessitant notre intervention durant ce jour, veuillez svp vous assurer que celle-ci puisse être finalisée avant 12h30.

 

Merci de votre confiance et à bientôt.

L'équipe de Sewan.

 

************ English ************

Dear customer, dear partner,

 

Please note that our team will enjoy a moment all together on Friday 26.08.22 in the afternoon. Therefore, our customer service will exceptionally close at 12.30 AM on that day.

If you have planned number porting or any other action requiring our intervention during that day, please make sur it can be finalized before this time.

 

Thank you for your trust and see you soon.

The Sewan Team.

Thursday 25th August 2022

No incidents reported

Wednesday 24th August 2022

No incidents reported

Tuesday 23rd August 2022

No incidents reported

Monday 22nd August 2022

Mobile service [SEWAN] Unexpected disturbances - 22.08.2022

  Beginning: 22.08.2022 – 09.00 AM Ending: 19.08.2022 – 13.30 AM

Impact: no portability

 

Dear customer, dear partner,

  On 22.08.22, Proximus informed us that all their MVNOs were impacted by a technical incident which occurred on their portabilities systems. All orders will be queued and treated once the systems are up and running again.

 

Best regards;

SEWAN technical team

Sunday 21st August 2022

No incidents reported