Past Incidents

Beginning: 26.10.2022 - 05.00 AM

Ending: 26.10.2022 – 06.00AM

Internal ref: DTCAB-3331

Impact: session pppoe restart

Dear customer, dear partner,

Our internet infrastructure will evolve and all lines (xDSL – FTTH) will be migrated from SSR to BNG. During this timeframe, the pppoe session will be renewed one time.

No intervention is needed from your side.

All our updates are available here : https://live.sewan.be/

Best regards,

SEWAN Technical Team

Beginning: 17.10.2022 - 11.00 PM

Ending: 18.10.2022 – 1.00 AM

Internal ref: DTCAB-3287

Impact: reboot of Draytek 2765ac

Dear customer, dear partner,

To improve security and functionalities, a first batch of router Draytek 2765ac will be upgraded to the latest version 4.4.2_MDM3. During this timeframe, it will reboot, with an expected downtime of approximately 1-5 minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Dear customer, dear partner,

Please note that we have been alerted about issues on Orange mobile network.

At this stage, we do not know the scale of their issue.

SEWAN Technical Team