Past Incidents

Beginning: 14.12.2022 – 1.00 AM

Ending: 14.12.2022 – 2.00 AM

Internal ref: DTOPS-12600

Impact: Short disturbance on xDSL and FTTH lines

Dear customer, dear partner,

In order to keep increasing our Internet redundancy, please note that our technical team will perform maintenances on 14.12.2022 from 1.00 AM to 2.00 AM on our xDSL and FTTH infrastructure

During this timeframe, a maximum of 15 minutes of disturbance can be foreseen.

No intervention is needed from your side.    

SEWAN Technical Team

Beginning: 05.12.2022 - 10.00 PM

Ending: 08.12.2022 – 11.59 PM

Internal ref: DTCAB-3447

Impact: reboot of Draytek 2765ac

Dear customer, dear partner,

To improve security and functionalities, all routers Draytek 2765ac will be updated. It will be done in 3 batches between 05/12 and 08/12 after 10PM.

During this timeframe, the CPE will reboot, with an expected downtime of approximately 1 to 5 minutes.

No intervention is needed from your side.    

 All our updates are available here : https://live.sewan.be/  

SEWAN Technical Team

  Beginning: 18.11.2022 – 08.30 AM Ending: 18:11:2022 - 09.30 AM

Impact: Call to mobile

Dear customer, dear partner,

  We had troubles calling mobile numbers. The issue was found on a external route and adapted.

Best regards;

SEWAN technical team

Beginning: 17.11.2022 – 08.00 AM Ending : 17.11.2022 - 03.30 PM

Impact: Provisionning is delayed, no porting possible

Dear customer, dear partner,

Please be informed that we currently have issues with the Proximus provisioning. All porting are delayed. We apologize for the inconvenience this outage may cause.

Best regards;

SEWAN technical team