All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 17.11.2025

Beginning: 17.11.2025 – 11.30 PM

Ending: 18.11.2025 – 02.30 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 14th December 2022

[SEWAN] Technical maintenance - 14.12.2022, scheduled 2 years ago

Beginning: 14.12.2022 – 1.00 AM

Ending: 14.12.2022 – 2.00 AM

Internal ref: DTOPS-12600

Impact: Short disturbance on xDSL and FTTH lines

 

Dear customer, dear partner,

 

In order to keep increasing our Internet redundancy, please note that our technical team will perform maintenances on 14.12.2022 from 1.00 AM to 2.00 AM on our xDSL and FTTH infrastructure

 

During this timeframe, a maximum of 15 minutes of disturbance can be foreseen.

No intervention is needed from your side.    

 

SEWAN Technical Team

Monday 12th December 2022

No incidents reported

Sunday 11th December 2022

No incidents reported

Saturday 10th December 2022

No incidents reported

Friday 9th December 2022

No incidents reported

Thursday 8th December 2022

No incidents reported

Wednesday 7th December 2022

No incidents reported

Tuesday 6th December 2022

No incidents reported

Monday 5th December 2022

[SEWAN] Technical maintenance - 05.12.2022, scheduled 2 years ago

Beginning: 05.12.2022 - 10.00 PM

Ending: 08.12.2022 – 11.59 PM

Internal ref: DTCAB-3447

Impact: reboot of Draytek 2765ac

 

Dear customer, dear partner,

 

To improve security and functionalities, all routers Draytek 2765ac will be updated. It will be done in 3 batches between 05/12 and 08/12 after 10PM.

 

During this timeframe, the CPE will reboot, with an expected downtime of approximately 1 to 5 minutes.

No intervention is needed from your side.    

 All our updates are available here : https://live.sewan.be/  

 

SEWAN Technical Team

Sunday 4th December 2022

No incidents reported

Saturday 3rd December 2022

No incidents reported

Friday 2nd December 2022

No incidents reported

Thursday 1st December 2022

No incidents reported

Wednesday 30th November 2022

No incidents reported

Tuesday 29th November 2022

No incidents reported

Monday 28th November 2022

No incidents reported