Past Incidents

Beginning: 27.04.2023 – 2.00 PM Ending: 28.04.2023– 11.40 AM

Impact: license order issue

Dear customer, dear partner,

Since yesterday we have difficulties displaying or ordering Microsoft licenses through Sophia. We confirm that there is no impact on existing licenses. Our engineers solved the issue, all is working again.  

Sorry for the inconvenience.

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Best regards;

SEWAN technical team

Beginning: 18.04.2023– 08.30 AM Ending: 18.04.2023– 10.50 AM

Impact: some internet line are down

Dear customer, dear partner,

We experienced partial disturbances on xDSL and FTTH internet access links.

The problem was located on our DNS, our engineers solved it.

If the problem persist, please reboot your CPE.

Thank you for your patience.

Best regards;

SEWAN technical team