All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 30th April 2023

No incidents reported

Saturday 29th April 2023

No incidents reported

Friday 28th April 2023

No incidents reported

Thursday 27th April 2023

Office 365 [SEWAN] Unexpected disturbances - 28/04/2023 (SOLVED)

Beginning: 27.04.2023 – 2.00 PM Ending: 28.04.2023– 11.40 AM

Impact: license order issue

 

Dear customer, dear partner,

Since yesterday we have difficulties displaying or ordering Microsoft licenses through Sophia. We confirm that there is no impact on existing licenses. Our engineers solved the issue, all is working again.  

Sorry for the inconvenience.

...............................

 

Best regards;

SEWAN technical team

Wednesday 26th April 2023

No incidents reported

Tuesday 25th April 2023

No incidents reported

Monday 24th April 2023

No incidents reported

Sunday 23rd April 2023

No incidents reported

Saturday 22nd April 2023

No incidents reported

Friday 21st April 2023

No incidents reported

Thursday 20th April 2023

No incidents reported

Wednesday 19th April 2023

No incidents reported

Tuesday 18th April 2023

Internet access - ADSL / VDSL [SEWAN] Unexpected disturbances - 18.04.2023 (UPDATE)

Beginning: 18.04.2023– 08.30 AM Ending: 18.04.2023– 10.50 AM

Impact: some internet line are down

 

Dear customer, dear partner,

We experienced partial disturbances on xDSL and FTTH internet access links.

The problem was located on our DNS, our engineers solved it.

If the problem persist, please reboot your CPE.

Thank you for your patience.

Best regards;

SEWAN technical team

Monday 17th April 2023

No incidents reported

Sunday 16th April 2023

No incidents reported