All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 24.11.2025

Beginning: 24.11.2025 – 08.00 PM

Ending: 25.11.2025 – 6.00 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Friday 19th May 2023

No incidents reported

Thursday 18th May 2023

No incidents reported

Wednesday 17th May 2023

No incidents reported

Tuesday 16th May 2023

No incidents reported

Monday 15th May 2023

[SEWAN] Technical maintenance - 15.05.2023, scheduled 2 years ago

Beginning: 15.05.2023 – 10.00 PM

Ending: 15.05.2023 – 11.00 PM

Internal ref: DTCAB-3922

Impact: Reboot of Draytek CPEs

 

Dear customer, dear partner,

 

Since the migration of our ACS server, we have noticed that few of Draytek routers are no longer connected to Sophia.

Also, please note that during this timeframe, all the CPEs in this situation will be remotely rebooted by security.

If you prefer anticipate this action, feel free to process to a manual reboot prior to the maintenance. This will result in re-establishing its connection to Sophia and, consequently, excluding this hardware in the reboot process.

 

SEWAN Technical Team

Sunday 14th May 2023

No incidents reported

Saturday 13th May 2023

No incidents reported

Friday 12th May 2023

No incidents reported

Thursday 11th May 2023

No incidents reported

Wednesday 10th May 2023

Mobile service [SEWAN] Unexpected disturbances - 10.05.2023

   

Beginning: 10.05.2023 – 10.30 AM

Ending : 10.05.2023 - 11.00 PM

Impact: delay in mobile ordering

 

Dear customer, dear partner,

Since this morning we have a problem with the mobile ordering tool. Our team is working on it. Unfortunately, all orders are delayed for the moment.

 

Best regards;

SEWAN technical team

Tuesday 9th May 2023

No incidents reported

Monday 8th May 2023

No incidents reported

Sunday 7th May 2023

No incidents reported

Saturday 6th May 2023

No incidents reported

Friday 5th May 2023

No incidents reported