Past Incidents

Beginning: 15.05.2023 – 10.00 PM

Ending: 15.05.2023 – 11.00 PM

Internal ref: DTCAB-3922

Impact: Reboot of Draytek CPEs

Dear customer, dear partner,

Since the migration of our ACS server, we have noticed that few of Draytek routers are no longer connected to Sophia.

Also, please note that during this timeframe, all the CPEs in this situation will be remotely rebooted by security.

If you prefer anticipate this action, feel free to process to a manual reboot prior to the maintenance. This will result in re-establishing its connection to Sophia and, consequently, excluding this hardware in the reboot process.

SEWAN Technical Team

Beginning: 10.05.2023 – 10.30 AM

Ending : 10.05.2023 - 11.00 PM

Impact: delay in mobile ordering

Dear customer, dear partner,

Since this morning we have a problem with the mobile ordering tool. Our team is working on it. Unfortunately, all orders are delayed for the moment.

Best regards;

SEWAN technical team