Past Incidents

Beginning: 17.07.2023 – 11.00 PM

Ending: 18.07.2023 – 04.00 AM

Internal ref: DTCAB-4138

Impact: 5 minutes of disturbance

Dear customer, dear partner,

Please note that our technical team will perform an upgrade of BW server (Hosted Telephony). A maximum of 5 minutes of disturbance can be expected in the worst case.  

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 07.07.2023 – 02.00 PM Ending : 07.07.2023 - 7.00 PM

Impact: it is no longer possible to order a new access link or new IP addresses

Dear customer, dear partner,

Since this afternoon, it's not longer possible to order a new access link or new IP addresses (error IPv4 subnet could not be created. The requested prefix is too large). The problem is identified and will be fixed soon.

Sorry for the inconvenience.

...............................

Best regards;

SEWAN technical team

Beginning: 06.07.2023 – 04.00 AM Ending : 06.07.2023 – 10.00 AM

Impact:

• customers unable to setup or receive calls
• customers having problems to setup mobile data connections
• also impact to send or receive SMS receive

Dear customer, dear partner,

  There’s a nationwide mobile network problem at the moment.

Problems detected and investigated since 04:00 on connectivity between mobile antenna and backbone mobile voice and internet servers. Impact on mobile voice, internet and SMS services for all customers (Proximus and MVNO) Technical investigation with different teams is ongoing.

sorry for the inconvenience.

...............................

Best regards;

SEWAN technical team

Beginning: 05.07.2023 – 08.30AM Endding 05.07.2023 - 10.00 AM

Impact : cut of active calls on some TRUNKFS platforms and Hosted Telephony

Dear customer, dear partner,

We're facing issues on our RTP servers since 8:30 this morning. Teams are working to identify root cause (2 servers impacted for now).

sorry for the inconvenience.

Best regards;

SEWAN technical team