Past Incidents

Beginning: 03.08.2023 – 11.00 PM

Ending: 04.08.2023 – 04.00 AM

Internal ref: DTCAB-4181

Impact: 5 minutes of disturbance

Dear customer, dear partner,

Please note that our technical team will perform an update on one of our server configured in HA. A maximum of 5 minutes of disturbance can be expected in the worst case.  

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 02.08.2023 – 09.00 AM ending : 02.08.2023 - 2.00 PM

Impact: You temporarily no longer can order new internet lines

Dear customer, dear partner,

Since this morning, we have had a problem with eligibility, preventing orders for internet access links. We can always check eligibility manually, and place orders for you. In this case, please send an email to support@sewan.be

Best regards;

SEWAN technical team

Beginning: 31.07.2023 – 09.00 AM Ending 01.08.2023 - 12.00 PM

Impact: You temporarily no longer can order new internet lines  

Dear customer, dear partner,

Since this morning, we have had a problem with eligibility, preventing orders for internet access links. We can always check eligibility manually, and place orders for you. In this case, please send an email to support@sewan.be

...............................

Best regards;

SEWAN technical team

Beginning: 22.07.2023 – 9.00 PM

Ending: 22.07.2023 – 11.00 PM

Internal ref: DTCAB-4158

Impact: Packet loss on access links for a maximum of 5 minutes

Dear customer, dear partner,

Due due a constant evolution of our internet traffic transiting on our core network, please note that we plan 3 maintenances to upgrade our backbone capacity.

During this third maintenance, a maximum of 5 minutes of Packet loss on our internet access link may be perceived.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 20.07.2023 – 10.00 PM

Ending: 20.07.2023 – 11.00 PM

Internal ref: DTCAB-4156

Impact: Packet loss on access links for a maximum of 5 minutes

Dear customer, dear partner,

Due due a constant evolution of our internet traffic transiting on our core network, please note that we plan 3 maintenances to upgrade our backbone capacity.

During this second maintenance, a maximum of 5 minutes of  Packet loss on our internet access link may be perceived.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 19.07.2023 – 10.30 PM

Ending: 19.07.2023 – 11.00 PM

Internal ref: DTCAB-4154

Impact: none

Dear customer, dear partner,

Due due a constant evolution of our internet traffic transiting on our core network, please note that we plan 3 maintenances to upgrade our backbone capacity.

During this first maintenance, no impact is foreseen.  

No intervention is needed from your side.

Best regards;

SEWAN Technical Team