All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Sunday 6th August 2023

No incidents reported

Saturday 5th August 2023

No incidents reported

Friday 4th August 2023

No incidents reported

Thursday 3rd August 2023

[SEWAN] Technical maintenance - 03.08.2023, scheduled 2 years ago

Beginning: 03.08.2023 – 11.00 PM

Ending: 04.08.2023 – 04.00 AM

Internal ref: DTCAB-4181

Impact: 5 minutes of disturbance

 

Dear customer, dear partner,

 

Please note that our technical team will perform an update on one of our server configured in HA. A maximum of 5 minutes of disturbance can be expected in the worst case.  

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 2nd August 2023

[SEWAN] Unexpected disturbances - 02.08.2023

Beginning: 02.08.2023 – 09.00 AM ending : 02.08.2023 - 2.00 PM

Impact: You temporarily no longer can order new internet lines

 

Dear customer, dear partner,

 

Since this morning, we have had a problem with eligibility, preventing orders for internet access links. We can always check eligibility manually, and place orders for you. In this case, please send an email to support@sewan.be

 

Best regards;

SEWAN technical team

Tuesday 1st August 2023

No incidents reported

Monday 31st July 2023

[SEWAN] Unexpected disturbances - 31.07.2023, scheduled 2 years ago

Beginning: 31.07.2023 – 09.00 AM Ending 01.08.2023 - 12.00 PM

Impact: You temporarily no longer can order new internet lines  

Dear customer, dear partner,

Since this morning, we have had a problem with eligibility, preventing orders for internet access links. We can always check eligibility manually, and place orders for you. In this case, please send an email to support@sewan.be

...............................

 

Best regards;

SEWAN technical team

Sunday 30th July 2023

No incidents reported

Saturday 29th July 2023

No incidents reported

Friday 28th July 2023

No incidents reported

Thursday 27th July 2023

No incidents reported

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported

Sunday 23rd July 2023

No incidents reported