All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 19.11.2025

Beginning: 19.11.2025 – 10.00 PM

Ending: 20.11.2025 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 24th August 2023

General communicate service [SEWAN] Unexpected disturbances - 24.08.2023

UPDATE 11.45 AM : Issue was found on IPv6 configuration and solved.


Beginning: 24.08.2023 - 10.00 AM

Ending: 24.08.2023 - 11.45 AM

Impact: quality issues  

 

Dear customer, dear partner,

We're facing audio issues on outbound calls. Our engineers are working on it.

Sorry for the inconvenience.

 

Best regards;

SEWAN technical team

Wednesday 23rd August 2023

No incidents reported

Tuesday 22nd August 2023

No incidents reported

Monday 21st August 2023

No incidents reported

Sunday 20th August 2023

No incidents reported

Saturday 19th August 2023

No incidents reported

Friday 18th August 2023

[SEWAN] Unexpected disturbances - 18.08.2023

Beginning: 18.08.23 - 12.40 AM Ending: 18.08.23 - 13.25 PM

Impact: registration down on V1

Dear customer, dear partner,

  Since 12.40 am our plateform V1 refused all registrations (timeout). Our engineers are working to restore the service.

 

Best regards;

SEWAN technical team

Thursday 17th August 2023

No incidents reported

Wednesday 16th August 2023

No incidents reported

Tuesday 15th August 2023

No incidents reported

Monday 14th August 2023

No incidents reported

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

No incidents reported

Thursday 10th August 2023

No incidents reported