Past Incidents

Beginning: 30.08.2023 – 9.35 AM

Ending: 30.08.2023 – 10.30 AM

Impact: Marketing Service and emergency number unreachable

Dear customer, dear partner,

Please note that Proximus encountered a technical issue this morning, making Marketing Service numbers (0800, 070, 078, 090x) and emergency number (100) unreachable.

Please find below their official communication :

............................................

We hereby inform you that this morning there was a fire incident in the Proximus datacenter in Evere (Carli). This incident has caused an impact on the Marketing Service numbers (0800, 070, 078, 090x) that we provide and that are also used for contacting our Service Desks. These numbers were hard to reach as from 9h35 this morning. We can confirm that all services have been restored around 10h30.

............................................

SEWAN Technical Team

UPDATE 11.45 AM : Issue was found on IPv6 configuration and solved.

Beginning: 24.08.2023 - 10.00 AM

Ending: 24.08.2023 - 11.45 AM

Impact: quality issues  

Dear customer, dear partner,

We're facing audio issues on outbound calls. Our engineers are working on it.

Sorry for the inconvenience.

Best regards;

SEWAN technical team

Beginning: 18.08.23 - 12.40 AM Ending: 18.08.23 - 13.25 PM

Impact: registration down on V1

Dear customer, dear partner,

  Since 12.40 am our plateform V1 refused all registrations (timeout). Our engineers are working to restore the service.

Best regards;

SEWAN technical team