Past Incidents

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 14.11.2023 - 11.00 PM

Ending: 15.11.2023 - 02.00 AM

Internal ref: DTCAB-4483

Impact: Switchovers + cut of active calls

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, cut of active calls are expected on Sophia (Trunk + Hosted Telephony)

No intervention is needed from your side.

Best regards;

SEWAN Technical Team