All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 24.11.2025

Beginning: 24.11.2025 – 08.00 PM

Ending: 25.11.2025 – 6.00 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 23rd November 2023

[SEWAN] Technical maintenance - 23.11.2023, scheduled 2 years ago

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Tuesday 21st November 2023

[SEWAN] Technical maintenance - 23.11.2023, scheduled 2 years ago

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 16th November 2023

[SEWAN] Technical maintenance - 16.11.2023, scheduled 2 years ago

Beginning: 16.11.2023 – 10.00 PM

Ending: 24.11.2023 – 02.00 AM

Internal ref: DTCAB-4501 - DTCAB-4493 - DTCAB-4492

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform 3 maintenances on firewall Clusters 3, 6 and 7 (move + upgrade to 7.0.13)

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

Cluster 3 : 16.11.23 after 10 PM Cluster 6 : 23.11.23 after 10 PM Cluster 7 : 21.11.23 after 10 PM

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 15th November 2023

[SEWAN] Technical maintenance - 15.11.2023, scheduled 2 years ago

Beginning: 14.11.2023 - 11.00 PM

Ending: 15.11.2023 - 02.00 AM

Internal ref: DTCAB-4483

Impact: Switchovers + cut of active calls

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, cut of active calls are expected on Sophia (Trunk + Hosted Telephony)

 

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Friday 10th November 2023

No incidents reported

Thursday 9th November 2023

No incidents reported

Wednesday 8th November 2023

No incidents reported

Tuesday 7th November 2023

No incidents reported

Monday 6th November 2023

No incidents reported

Sunday 5th November 2023

No incidents reported

Saturday 4th November 2023

No incidents reported

Friday 3rd November 2023

No incidents reported

Thursday 2nd November 2023

No incidents reported

Wednesday 1st November 2023

No incidents reported

Tuesday 31st October 2023

No incidents reported

Monday 30th October 2023

No incidents reported

Sunday 29th October 2023

No incidents reported

Saturday 28th October 2023

No incidents reported