All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 19.11.2025

Beginning: 19.11.2025 – 10.00 PM

Ending: 20.11.2025 – 01.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 6th December 2023

[SEWAN] Technical maintenance - 06.12.2023, scheduled 1 year ago

Beginning: 06.12.2023 – 11.00 PM

Ending: 07.12.2023 – 01.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on firewall Clusters 6, 7 and 8

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Monday 4th December 2023

[SEWAN] Technical maintenance - 04.12.2023, scheduled 1 year ago

Beginning: 04.12.2023 - 10.00 PM

Ending: 05.12.2023 - 01.00 AM

Impact: DNS timeout / delay

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, DNS timeout are expected.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Sunday 3rd December 2023

[SEWAN] Technical maintenance - 03.12.2023, scheduled 1 year ago

Beginning: 03.12.2023 – 10.00 PM

Ending: 04.12.2023 – 02.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on firewall Clusters 6 and 7

 

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 30th November 2023

Elibigility [SEWAN] Unexpected disturbances - 30.11.2023

Beginning: 30.11.2023 – 1.00 PM

Ending: 01.12.2023 – 11.00 AM

Impact: impossible to make eligibility or order a link

 

Dear customer, dear partner,

 

Since yesterday we have had a problem with the eligibility tools. It's also impossible to order a new access link. In case of urgent order, you can always send us an email with all the information. Devteam is working to fix it asap.

Sorry for the inconvenience. ...............................

 

Best regards;

SEWAN technical team

Wednesday 29th November 2023

[SEWAN] Technical maintenance - 29.11.2023, scheduled 1 year ago

Beginning: 29.11.2023 - 10.00 PM

Ending: 30.11.2023 - 01.00 AM

Internal ref: DTCAB-4483

Impact: cut of active calls

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, cut of active calls are expected on Hosted Telephony.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Tuesday 28th November 2023

No incidents reported

Monday 27th November 2023

[SEWAN] Technical maintenance - 27.11.2023, scheduled 1 year ago

Beginning: 27.11.2023 - 10.00 PM

Ending: 28.11.2023 - 01.00 AM

Internal ref: DTCAB-4483

Impact: cut of active calls

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, cut of active calls are expected on Sophia (Trunk + Hosted Telephony)

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 27.11.2023, scheduled 1 year ago

Beginning: 27.11.2023 – 09.00 PM

Ending: 28.11.2023 – 03.00 AM

Internal ref: DTCAB-4536

Impact: call cut

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Trunk TEAMS.

 

During this timeframe, a call cut is expected during a switch over.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 26th November 2023

No incidents reported

Saturday 25th November 2023

No incidents reported

Friday 24th November 2023

No incidents reported

Thursday 23rd November 2023

[SEWAN] Technical maintenance - 23.11.2023, scheduled 1 year ago

Beginning: 23.11.2023 – 6.00 AM

Ending: 23.11.2023 – 7.30 AM

Internal ref: DTCAB-4559

Impact: some packetloss

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance for a normalisation on our BGP.

 

During this timeframe, there may be some packetloss.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 22nd November 2023

No incidents reported

Tuesday 21st November 2023

sbcng.sewan.be (V5) [SEWAN] Unexpected disturbances - 21.11.2023

Beginning: 21.11.2023 – 09.50 AM

Ending: 21.11.2023 – 10.05 AM

Impact: Disturbances on V5 traffic

 

Dear customer, dear partner,

 

Please note that we experienced a brief disturbance on our V5 platform, perturbing the inbound and outbound traffic for 15 min.

Our team has forced a fail-over to fix the situation, and is currently analyzing the root cause.

 

Best regards;

SEWAN technical team

Monday 20th November 2023

No incidents reported

Sunday 19th November 2023

No incidents reported

Saturday 18th November 2023

No incidents reported

Friday 17th November 2023

No incidents reported

Thursday 16th November 2023

No incidents reported