Past Incidents

Beginning: 06.12.2023 – 11.00 PM

Ending: 07.12.2023 – 01.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on firewall Clusters 6, 7 and 8

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 04.12.2023 - 10.00 PM

Ending: 05.12.2023 - 01.00 AM

Impact: DNS timeout / delay

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, DNS timeout are expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 03.12.2023 – 10.00 PM

Ending: 04.12.2023 – 02.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on firewall Clusters 6 and 7

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 30.11.2023 – 1.00 PM

Ending: 01.12.2023 – 11.00 AM

Impact: impossible to make eligibility or order a link

Dear customer, dear partner,

Since yesterday we have had a problem with the eligibility tools. It's also impossible to order a new access link. In case of urgent order, you can always send us an email with all the information. Devteam is working to fix it asap.

Sorry for the inconvenience. ...............................

Best regards;

SEWAN technical team

Beginning: 29.11.2023 - 10.00 PM

Ending: 30.11.2023 - 01.00 AM

Internal ref: DTCAB-4483

Impact: cut of active calls

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, cut of active calls are expected on Hosted Telephony.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 27.11.2023 - 10.00 PM

Ending: 28.11.2023 - 01.00 AM

Internal ref: DTCAB-4483

Impact: cut of active calls

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on VOIP infra. During this timeframe, cut of active calls are expected on Sophia (Trunk + Hosted Telephony)

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 23.11.2023 – 6.00 AM

Ending: 23.11.2023 – 7.30 AM

Internal ref: DTCAB-4559

Impact: some packetloss

Dear customer, dear partner,

Please note that our technical team will perform a maintenance for a normalisation on our BGP.

During this timeframe, there may be some packetloss.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 21.11.2023 – 09.50 AM

Ending: 21.11.2023 – 10.05 AM

Impact: Disturbances on V5 traffic

Dear customer, dear partner,

Please note that we experienced a brief disturbance on our V5 platform, perturbing the inbound and outbound traffic for 15 min.

Our team has forced a fail-over to fix the situation, and is currently analyzing the root cause.

Best regards;

SEWAN technical team