Past Incidents

Tuesday 5th March 2024

[SEWAN] Technical maintenance - 04.03.2024, scheduled 1 year ago

Beginning: 04.03.2024 – 10.00 PM

Ending: 05.03.2024 – 04.00 AM

Impact: No call will be possible during maximum 20 min on Hosted Telephony 1x calls cut during the switchover on Trunk (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover (1 min on Sophia trunk, max 20 min on Hosted Telephony.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Wednesday 28th February 2024

[SEWAN] Technical maintenance - 27.02.2024, scheduled 1 year ago

Beginning: 27.02.2024 – 09.30 PM

Ending: 28.02.2024 – 02.00 AM

Impact: 1x calls cut during the switchover on Trunkfsc8 (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Monday 26th February 2024

[SEWAN] Technical maintenance - 26.02.2024, scheduled 1 year ago

Beginning: 26.02.2024– 10.00 PM

Ending: 27.02.2024 – 03.00 AM

Internal ref: DTCAB-4726

Impact: Hosted Telephony not reachable

Dear customer, dear partner,

Please note that our technical team will perform a maintenance with an impact on Hosted Telephony.

During this timeframe, it may not be available for a maximum of 15 minutes.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

No incidents reported

Thursday 22nd February 2024

[SEWAN] Technical maintenance - 21.02.2024, scheduled 1 year ago

Beginning: 21.02.2024 – 09.30 PM

Ending: 22.02.2024 – 02.00 AM

Impact: 1x calls cut during the switchover on Trunkfsc7 (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 22.02.2024 1.00AM and 23.02.2024 1.00AM, scheduled 1 year ago

Beginning: 22.02.2024 – 01.00 AM

Ending: 23.02.2024 – 02.00 AM

Internal ref: DTCAB-4753

Impact: possible packetloss for a few seconds

Dear customer, dear partner,

Please note that our technical team will be performing maintenance on 22.02.2024 01.00AM and 23.02.2024 01.00AM. The aim is to increase our Internet bandwidth. During the first intervention, we will route internet traffic to other datacenters and isolate our main router. The switch back will be performed during the second intervention. Some packet loss may occur at these times.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Mobile service [SEWAN] Unexpected disturbances - 22.02.2024

Beginning: 22.02.2024 – 08.30 AM

Impact: issue on Proximus Mobile

Dear customer, dear partner,

Proximus mobile network is currently experiencing problems. We're waiting for more informations.

Best regards;

SEWAN technical team

Wednesday 21st February 2024

No incidents reported

Tuesday 20th February 2024

[SEWAN] Technical maintenance - 19.02.2024, scheduled 1 year ago

Beginning: 19.02.2024 – 09.30 PM

Ending: 20.02.2024 – 02.00 AM

Impact: 1x calls cut during the switchover on Trunkfsc5 (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Monday 19th February 2024

No incidents reported

Sunday 18th February 2024

No incidents reported

Saturday 17th February 2024

No incidents reported

Friday 16th February 2024

No incidents reported

Thursday 15th February 2024

No incidents reported

Wednesday 14th February 2024

No incidents reported

Tuesday 13th February 2024

No incidents reported

Monday 12th February 2024

No incidents reported