All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 24.11.2025

Beginning: 24.11.2025 – 08.00 PM

Ending: 25.11.2025 – 6.00 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a short interruption of communications is expected.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 26.11.2025 - 28.11.2025

Beginning: 26.11.2025 – 10.00 PM

Ending: 28.11.2025 – 06.00 AM

Impact: max 1h of interruption

Dear customer, dear partner,

 

Eurofiber will perform a large-scale network software update that will improve the performance and future proofing of our network.

Your connection will be interrupted only one time, for 1 hour during this upgrade. If you have a redundant connection, they will ensure that it is not down at the same time as the primary one.

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Tuesday 5th March 2024

[SEWAN] Technical maintenance - 04.03.2024, scheduled 1 year ago

Beginning: 04.03.2024 – 10.00 PM

Ending: 05.03.2024 – 04.00 AM

Impact: No call will be possible during maximum 20 min on Hosted Telephony 1x calls cut during the switchover on Trunk (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover (1 min on Sophia trunk, max 20 min on Hosted Telephony.

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Friday 1st March 2024

No incidents reported

Thursday 29th February 2024

No incidents reported

Wednesday 28th February 2024

[SEWAN] Technical maintenance - 27.02.2024, scheduled 1 year ago

Beginning: 27.02.2024 – 09.30 PM

Ending: 28.02.2024 – 02.00 AM

 

Impact: 1x calls cut during the switchover on Trunkfsc8 (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Tuesday 27th February 2024

No incidents reported

Monday 26th February 2024

[SEWAN] Technical maintenance - 26.02.2024, scheduled 1 year ago

Beginning: 26.02.2024– 10.00 PM

Ending: 27.02.2024 – 03.00 AM

Internal ref: DTCAB-4726

Impact: Hosted Telephony not reachable

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance with an impact on Hosted Telephony.

During this timeframe, it may not be available for a maximum of 15 minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 25th February 2024

No incidents reported

Saturday 24th February 2024

No incidents reported

Friday 23rd February 2024

No incidents reported

Thursday 22nd February 2024

[SEWAN] Technical maintenance - 21.02.2024, scheduled 1 year ago

Beginning: 21.02.2024 – 09.30 PM

Ending: 22.02.2024 – 02.00 AM

 

Impact: 1x calls cut during the switchover on Trunkfsc7 (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Mobile service [SEWAN] Unexpected disturbances - 22.02.2024

Beginning: 22.02.2024 – 08.30 AM

Impact: issue on Proximus Mobile

 

Dear customer, dear partner,

Proximus mobile network is currently experiencing problems. We're waiting for more informations.  

Best regards;

SEWAN technical team

Wednesday 21st February 2024

No incidents reported

Tuesday 20th February 2024

[SEWAN] Technical maintenance - 19.02.2024, scheduled 1 year ago

Beginning: 19.02.2024 – 09.30 PM

Ending: 20.02.2024 – 02.00 AM

 

Impact: 1x calls cut during the switchover on Trunkfsc5 (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Monday 19th February 2024

No incidents reported

Sunday 18th February 2024

No incidents reported

Saturday 17th February 2024

No incidents reported

Friday 16th February 2024

No incidents reported