All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 22.04.2025

Beginning: 22.04.2025 – 10.00 PM

Ending: 23.04.2025 – 01.00 AM

 

Impact: 1x call cut during the switchover on Centrex and Contact Experience (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Past Incidents

Wednesday 2nd October 2024

No incidents reported

Tuesday 1st October 2024

No incidents reported

Monday 30th September 2024

No incidents reported

Sunday 29th September 2024

No incidents reported

Saturday 28th September 2024

No incidents reported

Friday 27th September 2024

No incidents reported

Thursday 26th September 2024

No incidents reported

Wednesday 25th September 2024

No incidents reported

Tuesday 24th September 2024

No incidents reported

Monday 23rd September 2024

Sophia [SEWAN] Unexpected disturbances - 23.09.2024

Beginning: 23.09.2024 - 9.00 AM Ending : 24.09.2024 - 12.00 AM

Impact: Mobile ordering

 

Dear customer, dear partner,

We would like to inform you that since 9:00 AM, we have encountered an issue with our Sophia plateform, which has already been identified. No ordering action on the mobile is currently possible. In case of emmergency, please send an email to support@sewan.be.

We apologize for the inconvenience.

 

Best regards;

SEWAN technical team

Sunday 22nd September 2024

No incidents reported

Saturday 21st September 2024

No incidents reported

Friday 20th September 2024

No incidents reported

Thursday 19th September 2024

portal.sewan.be (V2) [SEWAN] Unexpected disturbances - 19.09.2024

Beginning: 19.09.2024 - 5.00 PM Ending 19.09.2024 - 10.30 PM

Impact: Voicemail

 

Dear customer, dear partner,

We would like to inform you that since 5:30 PM, we have encountered an issue with our V2 platform’s voicemail functionality, which has already been identified. To resolve this, we will be conducting scheduled maintenance tonight between 11:00 PM and 12:00 AM.

We sincerely apologize for the inconvenience.

 

Best regards;

SEWAN technical team

Wednesday 18th September 2024

No incidents reported