Past Incidents

EDIT 12.00 AM

The situation is now back to normal. We are awaiting further information on the root cause.

Our team will remain vigilant over the coming hours.

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Beginning: 04.10.2024 – 08.30 AM

Impact: latency / packetloss on access links

Dear customer, dear partner,

Since this morning we have reports of packetloss and latency on our access links. We are analyzing the problem.

More information to come.

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Best regards;

SEWAN technical team

EDIT 4.10 PM

The situation is back to normal. We have not yet received any confirmation from 3CX or Digital Ocean about the root cause of the disturbance.   Our team will remain vigilant in the coming hours.

Beginning: 03.10.2024 – 01.45 PM

Impact: trunk from 3CX Cloud are down

Dear customer, dear partner,

Since 1.45 PM, we have reports of 3CX Cloud (Digital Ocean) registration problems on Sophia trunks. We are analyzing the problem.

More information to come.

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Best regards;

SEWAN technical team

Beginning: 23.09.2024 - 9.00 AM Ending : 24.09.2024 - 12.00 AM

Impact: Mobile ordering

Dear customer, dear partner,

We would like to inform you that since 9:00 AM, we have encountered an issue with our Sophia plateform, which has already been identified. No ordering action on the mobile is currently possible. In case of emmergency, please send an email to support@sewan.be.

We apologize for the inconvenience.

Best regards;

SEWAN technical team