All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 03.11.2025

Beginning: 03.11.2025 – 08.00 PM

Ending: 03.11.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 04.11.2025

Beginning: 04.11.2025 – 11.00 PM

Ending: 05.11.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.11.2025

Beginning: 05.11.2025 – 11.00 PM

Ending: 06.11.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 24th October 2024

[SEWAN] Technical maintenance - 23.10.2024, scheduled 1 year ago

Beginning: 23.10.2024 – 11:00 PM

Ending: 24.10.2024 – 05.00 AM

 

Impact: Voice cut

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

 

An interruption of a few minutes is to be expected during this intervention (Trunk and Hosted Telephony).

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Automatic porting tool [SEWAN] Unexpected disturbances - 25.10.2024

Beginning: 25.10.2024 – 4.00 PM

Impact: Routing not adpated on Proximus side

 

Dear customer, dear partner,

Due to an internal issue, Proximus is unable to adapt our routing immediately after porting. We advise you to not launch it for the moment, and will let you know as soon as the problem is solved.

Sorry for the inconvenience.

Regards.

...............................

 

Best regards;

SEWAN technical team

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported

Saturday 19th October 2024

No incidents reported

Friday 18th October 2024

No incidents reported

Thursday 17th October 2024

[SEWAN] Technical maintenance - 16.10.2024, scheduled 1 year ago

Beginning: 16.10.2024 – 10.00 PM

Ending: 17.10.2024 – 01.00 AM

Internal ref: DTCAB-5350

 

Impact: Voicemail on V2 unreachable for max 5 minutes

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on our V2 platform. During this period, Voicemail will be unreachable for a maximum of 5 minutes.

 

 

No intervention is needed from your side.

   

Best regards;

SEWAN Technical Team

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

[SEWAN] Technical maintenance - 15.10.2024, scheduled 1 year ago

Beginning: 15.10.2024 – 05.30 AM

Ending: 15.10.2024 – 07.00 AM

Internal ref: DTCAB-5371

 

Impact: max 5 min interruption on V2

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on our V2 platform. During this period, service will be interrupted for a maximum of 5 minutes.

 

 

No intervention is needed from your side.

   

Best regards;

SEWAN Technical Team

Mobile service [SEWAN] Unexpected disturbances - 15.10.2024

Beginning: 15.10.2024 - 4.00 PM Ending : 15.10.2024 - 4.40 PM

Impact: Mobile - No data

 

Dear customer, dear partner,

For about 30 minutes we have been experiencing disturbance on DATA.

The issue is under investigation.

...............................

 

Best regards;

SEWAN technical team

Monday 14th October 2024

No incidents reported

Sunday 13th October 2024

No incidents reported

Saturday 12th October 2024

No incidents reported

Friday 11th October 2024

No incidents reported

Thursday 10th October 2024

No incidents reported