All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 22.04.2025

Beginning: 22.04.2025 – 10.00 PM

Ending: 23.04.2025 – 01.00 AM

 

Impact: 1x call cut during the switchover on Centrex and Contact Experience (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Past Incidents

Friday 25th October 2024

No incidents reported

Thursday 24th October 2024

[SEWAN] Technical maintenance - 23.10.2024, scheduled 5 months ago

Beginning: 23.10.2024 – 11:00 PM

Ending: 24.10.2024 – 05.00 AM

 

Impact: Voice cut

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

 

An interruption of a few minutes is to be expected during this intervention (Trunk and Hosted Telephony).

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Automatic porting tool [SEWAN] Unexpected disturbances - 25.10.2024

Beginning: 25.10.2024 – 4.00 PM

Impact: Routing not adpated on Proximus side

 

Dear customer, dear partner,

Due to an internal issue, Proximus is unable to adapt our routing immediately after porting. We advise you to not launch it for the moment, and will let you know as soon as the problem is solved.

Sorry for the inconvenience.

Regards.

...............................

 

Best regards;

SEWAN technical team

Wednesday 23rd October 2024

No incidents reported

Tuesday 22nd October 2024

No incidents reported

Monday 21st October 2024

No incidents reported

Sunday 20th October 2024

No incidents reported

Saturday 19th October 2024

No incidents reported

Friday 18th October 2024

No incidents reported

Thursday 17th October 2024

No incidents reported

Wednesday 16th October 2024

No incidents reported

Tuesday 15th October 2024

Mobile service [SEWAN] Unexpected disturbances - 15.10.2024

Beginning: 15.10.2024 - 4.00 PM Ending : 15.10.2024 - 4.40 PM

Impact: Mobile - No data

 

Dear customer, dear partner,

For about 30 minutes we have been experiencing disturbance on DATA.

The issue is under investigation.

...............................

 

Best regards;

SEWAN technical team

Monday 14th October 2024

No incidents reported

Sunday 13th October 2024

No incidents reported

Saturday 12th October 2024

No incidents reported

Friday 11th October 2024

No incidents reported