Past Incidents

Beginning: 13.11.2024 – 10.00 PM

Ending: 14.11.2024 – 01.00 AM

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 05.11.2024 – 10.00 PM

Ending: 06.11.2024 – 01.00 AM

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 04.11.2024 – 10.00 PM

Ending: 05.11.2024– 01.30AM

Internal ref: DTCAB-5401

Impact: internet not available for max 1 minute

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on access links. The goal is to fix MTU L2TP to 1452.

During this timeframe, service will be interrupted for a maximum of 1 minute.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 23.10.2024 – 11:00 PM

Ending: 24.10.2024 – 05.00 AM

Impact: Voice cut

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

An interruption of a few minutes is to be expected during this intervention (Trunk and Hosted Telephony).

No intervention is needed from your side.

Best regards;

SEWAN Technical Team