Past Incidents

Beginning: 11.12.2024 – 10.00 PM

Ending: 12.12.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 05.12.2024 – 10.00 PM

Ending: 06.12.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 02.12.2024 – 10.00 PM

Ending: 03.12.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 27.11.2024 – 10.00 PM

Ending: 28.11.2024 – 02.00 AM

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 25.11.2024 – 10.00 PM

Ending: 26.11.2024 – 07.00 AM

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 20.11.2024 – 10.00 PM

Ending: 21.11.2024 – 07.00 AM

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning : 19.11.2024 – 08.45 AM Endding : 19.11.2024 - 09.45 AM

Impact: 4G and SMS

Dear customer, dear partner,

Since this morning, we've been experiencing mobile data and sms problems. Proximus is currently investigating.  

Sorry for inconvenience,

...............................

Best regards;

SEWAN technical team

Beginning: 18.11.2024 – 10.00 PM

Ending: 19.11.2024 – 07.00 AM

Impact: 1x call cut during the switchover on Trunk, and hosted telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team