All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 03.11.2025

Beginning: 03.11.2025 – 08.00 PM

Ending: 03.11.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 04.11.2025

Beginning: 04.11.2025 – 11.00 PM

Ending: 05.11.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.11.2025

Beginning: 05.11.2025 – 11.00 PM

Ending: 06.11.2025 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 12.11.2025

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

 

Dear customer, dear partner,

 

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

 

Best regards;

[SEWAN] Technical maintenance - 21.11.2025

Beginning: 21.11.2025 – 00.00 AM

Ending: 21.11.2025 – 05.00 AM

Impact: none

 

Dear customer, dear partner,

 

EUROFIBER will perform a maintenance on our NNI at Leuven.

No impact is expected

No intervention is needed from your side.

Best regards;

 

SEWAN Technical Team

Past Incidents

Monday 16th December 2024

[SEWAN] Technical maintenance - 10.12.2024, scheduled 10 months ago

Beginning: 16.12.2024 – 10.00 PM

Ending: 17.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Cluster 3. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 12th December 2024

[SEWAN] Technical maintenance - 12.12.2024, scheduled 10 months ago

Beginning: 12.12.2024 – 10.00 PM

Ending: 13.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Cluster 8. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 11th December 2024

[SEWAN] Technical maintenance - 11.12.2024, scheduled 10 months ago

Beginning: 11.12.2024 – 10.00 PM

Ending: 12.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Clusters 2 - 7 - 13. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 11.12.2024, scheduled 10 months ago

Beginning: 11.12.2024 – 10.00 PM

Ending: 12.12.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Tuesday 10th December 2024

[SEWAN] Technical maintenance - 10.12.2024, scheduled 10 months ago

Beginning: 10.12.2024 – 10.00 PM

Ending: 11.12.2024 – 02.00 AM

Impact: re-connection due to switch over

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Firewall Cluster 6. A scheduled failover will result in packet loss and an SSL VPN disconnection for a few seconds.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 5th December 2024

[SEWAN] Technical maintenance - 05.12.2024, scheduled 10 months ago

Beginning: 05.12.2024 – 10.00 PM

Ending: 06.12.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Wednesday 4th December 2024

No incidents reported

Tuesday 3rd December 2024

General communicate service [SEWAN] General information 03.12.2024

Dear customer, dear partner,

 

 

Please be informed that Telenet (Group) informed about a major incident on their side with impact on internet, fixed and mobile telephony.

 

At this stage, we do not know when their issue will be fixed.

Regards, ............................................

 

SEWAN Technical Team

Monday 2nd December 2024

[SEWAN] Technical maintenance - 02.12.2024, scheduled 10 months ago

Beginning: 02.12.2024 – 10.00 PM

Ending: 03.12.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Sunday 1st December 2024

No incidents reported

Saturday 30th November 2024

No incidents reported

Friday 29th November 2024

No incidents reported

Thursday 28th November 2024

No incidents reported

Wednesday 27th November 2024

[SEWAN] Technical maintenance - 27.11.2024, scheduled 11 months ago

Beginning: 27.11.2024 – 10.00 PM

Ending: 28.11.2024 – 02.00 AM

 

Impact: 1x call cut during the switchover on hosted telephony (Sophia)

 

Dear customer, dear partner,

 

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

 

No intervention is needed from your side.

 

 

Best regards;

 

 

SEWAN Technical Team

Tuesday 26th November 2024

No incidents reported

Monday 25th November 2024

No incidents reported

Sunday 24th November 2024

No incidents reported

Saturday 23rd November 2024

No incidents reported

Friday 22nd November 2024

No incidents reported

Thursday 21st November 2024

No incidents reported