Past Incidents

Beginning: 18.04.2025 - 01.00 PM ending : 18.04.2025 - 03.45 PM

Impact: Sewan support is not reachable

Dear customer, dear partner,

Since 01.00 PM our support team is difficult to reach. You can always reach us by e-mail at support@sewan.be.

Sorry for the inconvenience.

  ...............................

Best regards;

SEWAN technical team

Beginning: 16.04.2025 – 11.44 AM

Ending: 16.04.2025 – 11.54 AM

Impact: Sip trunk unregistered at 11.44AM.

Dear customer, dear partner,

Please note that there is an ongoing network issue at our backhaul level. We suspect a ping in LAN that is loosing packages.

keepalived backup got confused by that, and did an automatic master/slave switch on DB cluster, forcing a switchover for safety reasons.

This caused a 3 to 10 minutes deregistration of Sip Trunks.

The situation is under control. Our VoIP team is now analyzing the root cause of the network issue.

No intervention is need from your side.  

Best regards;

SEWAN technical team

Beginning: 10.04.2025 – 09.00 AM Ending : 10.04.2025 - 5.00 PM

Impact: Mobile line order is not possible

Dear customer, dear partner,

  Since this morning we've been experiencing issue for ordering a mobile line.

Our teams are working to fix the problem.

We apologize for any inconvenience. ...............................

Best regards;

SEWAN technical team