Past Incidents

Beginning: 05.05.2025 – 10.00 PM

Ending: 06.05.2025 – 02.00 AM

Impact: 1x call cut during the switchover on Hosted Telephony (Sophia)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

EDIT 12.50 AM

Situation is progressively getting back to normal.

Beginning: 24.04.2025 – 12.00 AM

Ending: 24.04.2025 – 12.40 AM

Impact: Internet access perturbation

Dear customer, dear partner,

Please note that we have received information that Internet access over Proximus network are running into issues.

At this stage, we can confirm that major operators in Belgium are impacted by it.

The zones concerned are Flemish Brabant, Antwerp and Limburg neihbourhood.

SEWAN Technical Team