Past Incidents

Wednesday 12th November 2025

[SEWAN] Technical maintenance - 12.11.2025, scheduled 1 month ago

Beginning: 12.11.2025 – 10.00 PM

Ending: 13.11.2025 – 01.00 AM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

Wednesday 5th November 2025

[SEWAN] Technical maintenance - 05.11.2025, scheduled 1 month ago

Beginning: 05.11.2025 – 11.00 PM

Ending: 06.11.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 7.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Tuesday 4th November 2025

[SEWAN] Technical maintenance - 04.11.2025, scheduled 1 month ago

Beginning: 04.11.2025 – 11.00 PM

Ending: 05.11.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Monday 3rd November 2025

[SEWAN] Technical maintenance - 03.11.2025, scheduled 1 month ago

Beginning: 03.11.2025 – 08.00 PM

Ending: 03.11.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

Saturday 1st November 2025

No incidents reported

Friday 31st October 2025

No incidents reported

Thursday 30th October 2025

[SEWAN] Technical maintenance -30.10.2025, scheduled 1 month ago

Beginning: 30.10.2025 – 11.00 PM

Ending: 31.10.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall cluster 6.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

Wednesday 29th October 2025

[SEWAN] Technical maintenance - 29.10.2025, scheduled 1 month ago

Beginning: 29.10.2025 – 11.00 PM

Ending: 30.10.2025 – 03.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear Customer, Dear Partner,

Please be informed that our technical team will perform maintenance on firewall clusters 8.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

Thank you for your understanding.

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 29.10.2025, scheduled 1 month ago

Beginning: 29.10.2025 – 08.00 PM

Ending: 29.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

Tuesday 28th October 2025

[SEWAN] Technical maintenance - 28.10.2025, scheduled 1 month ago

Beginning: 28.10.2025 – 08.00 PM

Ending: 28.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

Monday 27th October 2025

[SEWAN] Technical maintenance - 27.10.2025, scheduled 1 month ago

Beginning: 27.10.2025 – 08.00 PM

Ending: 27.10.2025 – 11.30 PM

Impact: switchover on Sophia Voip plateform

Dear customer, dear partner,

We would like to inform you that a scheduled maintenance will take place on our Voice infrastructure (Sophia).

During this maintenance window, a switchover will be performed. As a result, a short interruption of communications will occur starting at 08.00PM.

We apologize for any inconvenience this may cause and thank you for your understanding.

No intervention is needed from your side.

Best regards;

Sunday 26th October 2025

No incidents reported

Saturday 25th October 2025

No incidents reported

Friday 24th October 2025

No incidents reported

Thursday 23rd October 2025

No incidents reported

Wednesday 22nd October 2025

No incidents reported

Tuesday 21st October 2025

No incidents reported

Monday 20th October 2025

No incidents reported

Sunday 19th October 2025

No incidents reported

Saturday 18th October 2025

No incidents reported