Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 25.02.2026

Beginning: 25.02.2026 – 12.00 AM

Ending: 25.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 7 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 7).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 25.02.2026

Beginning: 25.02.2026 – 06.00 PM

Ending: 25.02.2026 – 09.00 PM

 

Impact: none  

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform a maintenance on our VOIP infrastructure.

 

No service disruption is expected during this maintenance window.

 

Best regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 02.03.2026

Beginning: 02.03.2026 – 10.00 PM

Ending: 03.03.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 04.03.2026

Beginning: 04.03.2026 – 11.00 PM

Ending: 05.03.2026 – 02.00 AM

 

Impact: a few calls cut during VM migration (~5min)

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform a maintenance on our VOIP infrastructure.

 

During this maintenance window, we will be performing virtual machine migrations as part of our ongoing infrastructure optimization.

A few calls may be briefly interrupted (approximately 5 minutes)

We are taking all necessary measures to minimize the impact and duration of any disruption.

No action is required on your side.

 

Best regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 05.03.2026

Beginning: 05.03.2026 – 06.00 AM

Ending: 05.03.2026 – 06.30 AM

 

Impact: PPPOE session restart - brief service interruption

 

Dear Customer, Dear Partner,

 

PlPlease be informed that our technical team will perform a maintenance on our VDSL/FTTH infrastructure.

 

During this maintenance window, we will perform a configuration update as part of our ongoing network optimization.

Active PPPoE sessions will be restarted, which may result in a brief service interruption.

We are taking all necessary measures to minimize the impact and duration of any disruption.

No action is required on your side.

 

Best regards,

SEWAN Technical Team

Past Incidents

Monday 16th November 2020

[SEWAN] Technical maintenance - 16.11.2020, scheduled 5 years ago

Beginning: 16.11.2020 – 11.59 PM

Ending: 17.11.2020 – 02.00 AM

Internal ref: DTCAB-900

Impact: Lost of connectivity for a maximum of 10 consecutive minutes

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance during the night of 16.11.2020 from 11.59 PM to 2.00 AM the next day on routing infrastructure.

 

During this timeframe, part of our telephony and internet access may experience brief disconnections, that should last from 5 to 10 minutes maximum. As consequences, you may receive trunk registration alerts, and lose of DSL connectivity.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Saturday 14th November 2020

No incidents reported

Friday 13th November 2020

No incidents reported

Thursday 12th November 2020

No incidents reported

Wednesday 11th November 2020

No incidents reported

Tuesday 10th November 2020

No incidents reported

Monday 9th November 2020

No incidents reported

Sunday 8th November 2020

No incidents reported

Saturday 7th November 2020

No incidents reported

Friday 6th November 2020

No incidents reported

Thursday 5th November 2020

No incidents reported

Wednesday 4th November 2020

No incidents reported

Tuesday 3rd November 2020

General communicate service [SEWAN] Unexpected disturbances - 03.11.2020

Beginning: 03.11.2020 – 10.36 AM

Ending: 03.11.2020 – 10.42 AM

Impact: Telephony service unavailable

 

Dear customer, dear partner,

 

Please note that we experienced telephony disturbances today from 10.36AM to 10.42AM. Our technical team has found the reason of the issue on our routing systems, and are currently analysing the logs in order to make sure this unexpected behavior will not occur in the future.

All services are back to normal since 10.42AM today.

 

Best regards;

SEWAN technical team

Monday 2nd November 2020

No incidents reported

Sunday 1st November 2020

No incidents reported

Saturday 31st October 2020

General communicate service [SEWAN] Technical maintenance - 31.10.2020

Beginning: 31.10.2020 – 11.45 PM

Ending: 01.11.2020 – 01.45 AM

Impact: SIP Authentication failure

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance in order to reinforce our telephony infrastructure.

 

During this timeframe, you may receive SIP Authentication failure As consequences, telephony services may be interupted for 5 consecutive minutes.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team