All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 07.09.2026

Beginning: 07.09.2026 – 09.00 PM

Ending: 08.09.2026– 02.00 AM

Impact: Temporary degradation of voice communications  

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.09.2026

Beginning: 09.09.2026 – 10.30 AM

Ending: 09.09.2026– 04.00 PM

Impact: online backup

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Cloud solutions.

 

During the maintenance window, the Veeam Online Backup service will be temporarily unavailable.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 12.00 AM

Ending: 10.09.2026– 03.00 PM

Impact: SSO access to the firewalls temporarily unavailable

 

Dear customer, dear partner,

 

Please be informed that our technical team will be performing scheduled maintenance on our Cloud Firewall infrastructure.

During the maintenance window, SSO access from Sophia to the firewalls may be temporarily unavailable for a few minutes.  

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 09.00 PM

Ending: 11.09.2026– 02.00 AM

Impact: Possible temporary voice communication disturbances.

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Monday 3rd May 2021

No incidents reported

Sunday 2nd May 2021

No incidents reported

Saturday 1st May 2021

No incidents reported

Friday 30th April 2021

No incidents reported

Thursday 29th April 2021

No incidents reported

Wednesday 28th April 2021

General communicate service [SEWAN] General information 28.04.2021

Beginning: 28.04.2021 – 10.00 AM

Ending: Unknown

Impact: IP Nexia disturbances

 

Dear customer, dear partner,

 

Since this morning, we gathered the information that IP Nexia is experiencing issues on their inbound telephony. They already communicated the following information on their website :

 

IPNEXIA : ** Dear Customer, since this morning around 10:00 AM, our Partner Proximus is experiencing major issues and major outages on his core transmission network which affects several operators in Belgium including IPNexia. For IPNexia customers, this problem may generate issues while making or receiving Voice or VoIP calls. Proximus continues to investigate the problem and we are closely following this incident with them. We will keep informed about the resolution of this outage. We apologizes for the inconvenience. The IPNexia Support Team **

 

SEWAN Technical Team

Tuesday 27th April 2021

No incidents reported

Monday 26th April 2021

No incidents reported

Sunday 25th April 2021

No incidents reported

Saturday 24th April 2021

No incidents reported

Friday 23rd April 2021

No incidents reported

Thursday 22nd April 2021

No incidents reported

Wednesday 21st April 2021

No incidents reported

Tuesday 20th April 2021

No incidents reported

Monday 19th April 2021

No incidents reported