All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 07.09.2026

Beginning: 07.09.2026 – 09.00 PM

Ending: 08.09.2026– 02.00 AM

Impact: Temporary degradation of voice communications  

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.09.2026

Beginning: 09.09.2026 – 10.30 AM

Ending: 09.09.2026– 04.00 PM

Impact: online backup

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Cloud solutions.

 

During the maintenance window, the Veeam Online Backup service will be temporarily unavailable.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 12.00 AM

Ending: 10.09.2026– 03.00 PM

Impact: SSO access to the firewalls temporarily unavailable

 

Dear customer, dear partner,

 

Please be informed that our technical team will be performing scheduled maintenance on our Cloud Firewall infrastructure.

During the maintenance window, SSO access from Sophia to the firewalls may be temporarily unavailable for a few minutes.  

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.09.2026

Beginning: 10.09.2026 – 09.00 PM

Ending: 11.09.2026– 02.00 AM

Impact: Possible temporary voice communication disturbances.

 

Dear customer, dear partner,

 

Please note that our technical team will perform maintenance on our Voip plateform.  

During the maintenance window, some calls may experience temporary service degradation, including increased jitter or latency.

 

No intervention is needed from your side.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Wednesday 17th November 2021

[SEWAN] Technical maintenance - 17.11.2021 + 18.11.2021, scheduled 4 years ago

Beginning: 17.11.2021 – 09.00 PM

Ending: 19.11.2021 – 01.00 AM

Internal ref: DTCAB-2341

Impact: Cut of Proximus internet lines for 3 to 5 minutes

 

Dear customer, dear partner,

 

Please note that our technical team will perform two maintenances on 17.11.2021 from 9.00 PM to 1.00 AM, and on 17.11.2021 from 9.00 PM to 1.00 AM.

 

During these two timeframes, all our internet access links will experience a brief disconnection of 2 to 5 minutes maximum.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Sunday 14th November 2021

No incidents reported

Saturday 13th November 2021

No incidents reported

Friday 12th November 2021

No incidents reported

Thursday 11th November 2021

No incidents reported

Wednesday 10th November 2021

No incidents reported

Tuesday 9th November 2021

No incidents reported

Monday 8th November 2021

No incidents reported

Sunday 7th November 2021

No incidents reported

Saturday 6th November 2021

No incidents reported

Friday 5th November 2021

No incidents reported

Thursday 4th November 2021

No incidents reported

Wednesday 3rd November 2021

No incidents reported

Tuesday 2nd November 2021

No incidents reported

Monday 1st November 2021

No incidents reported

Sunday 31st October 2021

No incidents reported