Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Tuesday 23rd August 2022

No incidents reported

Monday 22nd August 2022

Mobile service [SEWAN] Unexpected disturbances - 22.08.2022

  Beginning: 22.08.2022 – 09.00 AM Ending: 19.08.2022 – 13.30 AM

Impact: no portability

 

Dear customer, dear partner,

  On 22.08.22, Proximus informed us that all their MVNOs were impacted by a technical incident which occurred on their portabilities systems. All orders will be queued and treated once the systems are up and running again.

 

Best regards;

SEWAN technical team

Sunday 21st August 2022

No incidents reported

Saturday 20th August 2022

No incidents reported

Friday 19th August 2022

Mobile service [SEWAN] Unexpected disturbances - 19.08.2022

   

Beginning: 19.08.2022 – 09.55 AM

Ending: 19.08.2022 – 10.14 AM

Impact: Mobile service degraded

 

Dear customer, dear partner,

 

On 19.08.22, Proximus informed us that all their MVNOs were impacted by a technical incident which occurred on their mobile systems. The interruption was brief (< 20 minutes)

Please find below their last communication :

  • SUMMARY

We hereby confirm that the services are restored and fully working again. We will monitor closely in the next hours.

Please inform us if you experience any unusual service behaviour.

  • Next steps:

We will provide you with a detailed RCA as soon as possible.

We apologize for this inconvenience.

 

Best regards;

SEWAN technical team

Thursday 18th August 2022

No incidents reported

Wednesday 17th August 2022

No incidents reported

Tuesday 16th August 2022

No incidents reported

Monday 15th August 2022

No incidents reported

Sunday 14th August 2022

No incidents reported

Saturday 13th August 2022

No incidents reported

Friday 12th August 2022

No incidents reported

Thursday 11th August 2022

No incidents reported

Wednesday 10th August 2022

No incidents reported

Tuesday 9th August 2022

No incidents reported