Past Incidents

************ Nederlands ************

Beste klant, beste partner,

Via deze weg brengen we u ervan op de hoogte dat heel ons team op vrijdag 26.08.22, 's middags van een momentje samen zal genieten. Daarom zal onze klantendienst die dag uitzonderlijk gesloten zijn vanaf 12.30 uur.

Als u een nummeroverdracht of een andere onderwerp gepland heeft dat onze tussenkomst vereist op die dag, gelieve er dan voor te zorgen dat deze tijdig kunnen worden afgerond.

Met dank voor uw vertrouwen en tot binnenkort.

het Sewan Team.

************ Français ************

Cher client, cher partenaire,

Veuillez noter que notre équipe va profiter d'un moment de convivialité ensemble le 26.08.22 en après-midi. Par conséquent, notre service clientèle sera exceptionnellement fermé à partir de 12h30 ce jour-là.

Si vous avez prévu un portage de numéro ou toute autre action nécessitant notre intervention durant ce jour, veuillez svp vous assurer que celle-ci puisse être finalisée avant 12h30.

Merci de votre confiance et à bientôt.

L'équipe de Sewan.

************ English ************

Dear customer, dear partner,

Please note that our team will enjoy a moment all together on Friday 26.08.22 in the afternoon. Therefore, our customer service will exceptionally close at 12.30 AM on that day.

If you have planned number porting or any other action requiring our intervention during that day, please make sur it can be finalized before this time.

Thank you for your trust and see you soon.

The Sewan Team.

  Beginning: 22.08.2022 – 09.00 AM Ending: 19.08.2022 – 13.30 AM

Impact: no portability

Dear customer, dear partner,

  On 22.08.22, Proximus informed us that all their MVNOs were impacted by a technical incident which occurred on their portabilities systems. All orders will be queued and treated once the systems are up and running again.

Best regards;

SEWAN technical team

Beginning: 19.08.2022 – 09.55 AM

Ending: 19.08.2022 – 10.14 AM

Impact: Mobile service degraded

Dear customer, dear partner,

On 19.08.22, Proximus informed us that all their MVNOs were impacted by a technical incident which occurred on their mobile systems. The interruption was brief (< 20 minutes)

Please find below their last communication :

• SUMMARY

We hereby confirm that the services are restored and fully working again. We will monitor closely in the next hours.

Please inform us if you experience any unusual service behaviour.

• Next steps:

We will provide you with a detailed RCA as soon as possible.

We apologize for this inconvenience.

Best regards;

SEWAN technical team