All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 16.02.2026

Beginning: 16.02.2026 – 10.00 PM

Ending: 17.02.2026 – 06.00 AM

 

Impact: Two short service interruptions of a few minutes affecting Network, VoIP and Hosting services during switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform an upgrade on two network core devices.

 

During the scheduled maintenance window, you may experience two short service interruptions lasting a few minutes during service failover between our two datacenters. This may temporarily affect firewall cloud, Sophia VOIP telephony and hosting services.

 

No action is required on your side.

 

Best regards,

[SEWAN] Technical maintenance - 17.02.2026

Beginning: 17.02.2026 – 10.00 PM

Ending: 18.02.2026 – 03.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewalls cluster 1.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 18.02.2026

Beginning: 18.02.2026 – 12.00 AM

Ending: 18.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 12 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 12).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 19.02.2026

Beginning: 19.02.2026 – 12.00 AM

Ending: 19.02.2026 – 1.00 PM

 

Impact: Cloud firewall cluster 13 console not reachable

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on the firewall GUI (cluster 13).

During this maintenance window, the management console will not be accessible. No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 3rd August 2023

[SEWAN] Technical maintenance - 03.08.2023, scheduled 2 years ago

Beginning: 03.08.2023 – 11.00 PM

Ending: 04.08.2023 – 04.00 AM

Internal ref: DTCAB-4181

Impact: 5 minutes of disturbance

 

Dear customer, dear partner,

 

Please note that our technical team will perform an update on one of our server configured in HA. A maximum of 5 minutes of disturbance can be expected in the worst case.  

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Monday 31st July 2023

[SEWAN] Unexpected disturbances - 31.07.2023, scheduled 2 years ago

Beginning: 31.07.2023 – 09.00 AM Ending 01.08.2023 - 12.00 PM

Impact: You temporarily no longer can order new internet lines  

Dear customer, dear partner,

Since this morning, we have had a problem with eligibility, preventing orders for internet access links. We can always check eligibility manually, and place orders for you. In this case, please send an email to support@sewan.be

...............................

 

Best regards;

SEWAN technical team

Sunday 30th July 2023

No incidents reported

Saturday 29th July 2023

No incidents reported

Friday 28th July 2023

No incidents reported

Thursday 27th July 2023

No incidents reported

Wednesday 26th July 2023

No incidents reported

Tuesday 25th July 2023

No incidents reported

Monday 24th July 2023

No incidents reported

Sunday 23rd July 2023

No incidents reported

Saturday 22nd July 2023

[SEWAN] Technical maintenance - 22.07.2023, scheduled 2 years ago

Beginning: 22.07.2023 – 9.00 PM

Ending: 22.07.2023 – 11.00 PM

Internal ref: DTCAB-4158

Impact: Packet loss on access links for a maximum of 5 minutes

 

Dear customer, dear partner,

 

Due due a constant evolution of our internet traffic transiting on our core network, please note that we plan 3 maintenances to upgrade our backbone capacity.

During this third maintenance, a maximum of 5 minutes of Packet loss on our internet access link may be perceived.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Friday 21st July 2023

No incidents reported

Thursday 20th July 2023

[SEWAN] Technical maintenance - 20.07.2023, scheduled 2 years ago

Beginning: 20.07.2023 – 10.00 PM

Ending: 20.07.2023 – 11.00 PM

Internal ref: DTCAB-4156

Impact: Packet loss on access links for a maximum of 5 minutes

 

Dear customer, dear partner,

 

Due due a constant evolution of our internet traffic transiting on our core network, please note that we plan 3 maintenances to upgrade our backbone capacity.

During this second maintenance, a maximum of 5 minutes of  Packet loss on our internet access link may be perceived.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 19th July 2023

[SEWAN] Technical maintenance - 19.07.2023, scheduled 2 years ago

Beginning: 19.07.2023 – 10.30 PM

Ending: 19.07.2023 – 11.00 PM

Internal ref: DTCAB-4154

Impact: none

 

Dear customer, dear partner,

 

Due due a constant evolution of our internet traffic transiting on our core network, please note that we plan 3 maintenances to upgrade our backbone capacity.

During this first maintenance, no impact is foreseen.  

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Tuesday 18th July 2023

No incidents reported

Monday 17th July 2023

No incidents reported