All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 09.06.2026

Beginning: 09.06.2026 – 10.00 PM

Ending: 10.06.2026 – 01.00 AM

Impact: brief packet loss may occur  

Dear customer, dear partner,

 

We would like to inform you that we will be conducting redundancy tests on our xDSL/FTTH collection network.

During the maintenance window, brief packet loss may occur.

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 10.06.2026

Beginning: 10.06.2026

Ending: 15.06.2026

Impact: Temporary suspension of eSIM orders

 

Dear customer, dear partner,

 

As part of an evolution of the Proximus platform towards the new SMDP+ infrastructure, a migration is scheduled during the weekend of 13 and 14 June 2026.

In order to avoid certain requests remaining blocked during this period, no eSIM orders can be submitted between 10 and 15 June inclusive (SIM swap and new line).

We therefore invite you to anticipate any needs prior to this period.

All already active lines, as well as porting requests and new mobile line orders using physical SIM cards, will remain fully operational.

Thank you for your understanding.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 15.06.2026

Beginning: 15.06.2026 – 01.00 PM

Ending: 15.06.2026 – 4.30 PM

 

Impact: backup and restore not available on Cloud DC

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will carry out maintenance on Veeam.

During this maintenance window, the backup and restore will be not available.

No impact on production services is expected.

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

Past Incidents

Thursday 17th August 2023

No incidents reported

Wednesday 16th August 2023

No incidents reported

Tuesday 15th August 2023

No incidents reported

Monday 14th August 2023

No incidents reported

Sunday 13th August 2023

No incidents reported

Saturday 12th August 2023

No incidents reported

Friday 11th August 2023

No incidents reported

Thursday 10th August 2023

[SEWAN] Technical maintenance - 10.08.2023, scheduled 2 years ago

Beginning: 10.08.2023 – 11.00 PM

Beginning: 11.08.2023 – 01.00 AM

Internal ref: DTCAB-4232

Impact: Reboot of Draytek

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Draytek routers.

 

During this timeframe, a part of it will be rebooted.

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Wednesday 9th August 2023

No incidents reported

Tuesday 8th August 2023

No incidents reported

Monday 7th August 2023

Mobile service [SEWAN] Unexpected disturbances - 07.08.2023

   

Beginning: 07.08.2023 – 11.15 AM

Ending: 07.08.2023 – 12.38 AM

Impact: Mobile : voice call disturbed (in & out)

 

UPDATE - 07.08.2023 – 1.40 PM

Dear customer, dear partner,

Please note that Proximus has now confirmed that the VoLTE is working again :

We hereby inform you that the issues with the Mobile voice 4G (VoLTE) services have been resolved and operation is fully restored.

The issue, which was caused by an unexpected side effect of a planned intervention, impacting the service between 11h05 CET and 12h15 CET is resolved. Further measures to prevent this kind of issue will be taken.

 

UPDATE - 07.08.2023 – 12.54 AM

Dear customer, dear partner,

Please note that Proximus still encounters issues on calls over LTE :

We hereby inform you that we are experiencing technical issues with the Mobile voice 4G (VoLTE) services. The root cause has been detected, we are doing everything possible to restore the situation as soon as possible.

 

UPDATE - 07.08.2023 – 12.38 AM

Dear customer, dear partner,

Please note that the issue on Proximus mobile network has been fixed.

We are waiting for technical communication on what happenned

 

Dear customer, dear partner,

 

Please note that we are currently experiencing disturbances on mobile telephony. After investigation, Proximus confirm having a general outage on their mobile service.

 

Please find below their latest status :

What ?

=> Mobile Calls degraded nationwide

Impact ?

=> We have some issues with calls via Mobile nationwide.

=> Customers report that calls are not possible from Mobile to Mobile.

=> Mobile to Fix is still possible. Fix to Mobile not possible.

=> No impact on Mobile Data connections.

Business continuity ?

=> Investigations ongoing by our technical teams.

=> Please offer the customer our apologies for this inconvenience.

=> Once more information becomes available, we'll update this communication.

 

Best regards;

SEWAN technical team

Sunday 6th August 2023

No incidents reported

Saturday 5th August 2023

No incidents reported

Friday 4th August 2023

No incidents reported

Thursday 3rd August 2023

No incidents reported