Past Incidents

 Beginning: 25.10.2023 – 09.00 PM

Ending: 26.10.2023 – 02.00 AM

Internal ref: DTCAB-4424

Impact: 1x calls cut during the switchover on Sophia (Hosted Telephony and trunk)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Wednesday 25th.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 19.10.2023 – 09.00 PM

Ending: 20.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 19, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 18.10.2023 11.00 AM Ending : 19.10.203 11.00 AM

Impact :

• no porting possible (fix and mobile) from Proximus and Proximus MVNO
• no eligibility possible
• no order possible

Dear customer, dear partner,

Since this morning, Proximus is experiencing problems. It is therefore no longer possible to launch portability, numbers from the Proximus network, nor to make eligibility or internet line orders

...............................

Best regards;

SEWAN technical team

Beginning : 17.10.2023 Ending : 20.10.2023

Impact: no audio in some conversations from mobile service

Dear customer, dear partner,

We're experiencing problems with certain conversations. Occasionally the audio does not come through. Engineers are working on it.

Sorry for the invoncevience.

Best regards;

SEWAN technical team

Beginning: 16.10.2023 – 10.00 PM

Ending: 17.10.2023 – 02.00 AM

Internal ref: DTCAB-4388

Impact: 1x calls cut during the switchover

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday, October 16, 2023.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Beginning: 04.10.2023 – 08.00 AM Ending : 04.10.2023 - 10.00 AM

Impact: access to Sophia impossible randomly

Dear customer, dear partner,

Since this morning, some people are not able to connect to Sophia. Issue is identified and will be fixed ASAP.

Sorry for the inconvenience,  

SEWAN technical team