All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Monday 30th October 2023

[SEWAN] Technical maintenance - 30.11.2023, scheduled 2 years ago

 Beginning: 30.10.2023 – 09.00 PM

Ending: 31.10.2023 – 02.00 AM

Internal ref: DTCAB-4424

Impact: 1x calls cut during the switchover on Sophia (Hosted Telephony and trunk)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Monday 30th.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Sunday 29th October 2023

No incidents reported

Saturday 28th October 2023

No incidents reported

Friday 27th October 2023

No incidents reported

Thursday 26th October 2023

No incidents reported

Wednesday 25th October 2023

[SEWAN] Technical maintenance - 25.10.2023, scheduled 2 years ago

 Beginning: 25.10.2023 – 09.00 PM

Ending: 26.10.2023 – 02.00 AM

Internal ref: DTCAB-4424

Impact: 1x calls cut during the switchover on Sophia (Hosted Telephony and trunk)

Dear customer, dear partner,

To optimize the performance of our infrastructure, we will be carrying out a maintenance operation on the night of Wednesday 25th.

During this timeframe, a call cut is expected due to a switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Tuesday 24th October 2023

No incidents reported

Monday 23rd October 2023

No incidents reported

Sunday 22nd October 2023

No incidents reported

Saturday 21st October 2023

No incidents reported

Friday 20th October 2023

No incidents reported

Thursday 19th October 2023

General communicate service [SEWAN] General information 19.10.2023

Beginning: 19.10.2023 – 2.00 PM Ending : 19.10.203 - 4.00 PM Impact: 112 unreachable

 

Dear customer, dear partner,

 

Please note that we have been alerted that 112 emergency number is currently difficult to reach.

 

SEWAN Technical Team

Automatic porting tool [SEWAN] General information 19.10.2032

Beginning: 19.10.2023 – 10.00 AM

Ending: 20.10.2023 - 09.00 AM Impact: Porting from COLT unavailable

 

Dear customer, dear partner,

 

Please note that COLT has informed us that they have an issue with their porting tool. In consequence, no porting can be done from COLT as we speak.

We will let you know when they will have fixed their issue.

 

SEWAN Technical Team

Wednesday 18th October 2023

Automatic porting tool [SEWAN] Unexpected disturbances - 18.10.2023

Beginning: 18.10.2023 11.00 AM Ending : 19.10.203 11.00 AM

Impact :

  • no porting possible (fix and mobile) from Proximus and Proximus MVNO
  • no eligibility possible
  • no order possible

 

Dear customer, dear partner,

Since this morning, Proximus is experiencing problems. It is therefore no longer possible to launch portability, numbers from the Proximus network, nor to make eligibility or internet line orders

...............................

 

Best regards;

SEWAN technical team

Tuesday 17th October 2023

Mobile service [SEWAN] Unexpected disturbances - 17.10.2023

Beginning : 17.10.2023 Ending : 20.10.2023

Impact: no audio in some conversations from mobile service

 

Dear customer, dear partner,

We're experiencing problems with certain conversations. Occasionally the audio does not come through. Engineers are working on it.

 

Sorry for the invoncevience.

 

Best regards;

SEWAN technical team

Monday 16th October 2023

No incidents reported