All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

[SEWAN] Technical maintenance - 28.03.2024, scheduled 1 year ago

Beginning: 28.03.2024 – 10:00 PM

Ending: 29.03.2024 – 02.00 AM

 

Impact: Voice cut

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on Sophia VoIP platform.

 

An interruption of a few minutes in ongoing calls is to be expected during this intervention (Trunk and Hosted Telephony).

 

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Thursday 28th March 2024

[SEWAN] Technical maintenance - 27.03.2024, scheduled 1 year ago

Beginning: 27.03.2024– 11.00 PM

Ending: 28.03.2024– 04.00 AM  

Internal ref: DTCAB-4820  

Impact: possible disconnection

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on CORE ROUTER.

 

During this timeframe, some access links may be disconnected and reconnected in another location. In case of problem, you can force 188.60.10.56 as L2TP server.

  

Best regards;

  

SEWAN Technical Team

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

No incidents reported

Monday 25th March 2024

No incidents reported

Sunday 24th March 2024

No incidents reported

Saturday 23rd March 2024

No incidents reported

Friday 22nd March 2024

No incidents reported

Thursday 21st March 2024

No incidents reported

Wednesday 20th March 2024

[SEWAN] Technical maintenance - 19.03.2024, scheduled 1 year ago

Beginning: 19.03.2024 – 11.00 PM

Ending: 20.03.2024 – 01.00 AM

Impact: Few packet loss and SSL-VPN disconnection while switchover.

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on firewall

During this timeframe, you will encountered few packet loss and SSL-VPN disconnection while switchover.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

[SEWAN] Unexpected disturbances - 20.03.2024

Beginning: 20.03.2024 - 01.30 PM

Ending: 20.03.2024 - 04.50 PM

Impact: Data issue

  

Dear customer, dear partner,  

 

We are experiencing data problems on the mobile network. It's under investigation.

  

Best regards;  

SEWAN technical team

Tuesday 19th March 2024

No incidents reported

Monday 18th March 2024

No incidents reported