All systems are operational
Scheduled Maintenance
[SEWAN] Technical maintenance - 15.04.2026

Beginning: 15.04.2026 – 10.00 PM

Ending: 16.04.2026 – 09.00 AM

 

Impact: none  

Dear customer, dear partner,

Please note that our technical team will perform a security update on our V2 infrastructure.  

During this period, no impact is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 15.04.2026

Beginning: 15.04.2026 – 10.00 PM

Ending: 15.04.2026 – 00.00 AM

 

Impact: none  

Dear customer, dear partner,

Please note that our technical team will perform maintenance on our backbone.  

During this period, no impact is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

[SEWAN] Technical maintenance - 21.04.2026

Beginning: 21.04.2026 – 11.00 PM

Ending: 22.04.2026 – 02.00 AM

 

Impact: Few packet loss and SSL-VPN disconnection while switchover.

 

Dear Customer, Dear Partner,

 

Please be informed that our technical team will perform maintenance on firewall cluster 3.

During the two scheduled nights, you may experience brief packet loss and temporary SSL-VPN disconnections during the switchover.

No action is required on your side.

 

Thank you for your understanding.

 

Best regards;

 

SEWAN Technical Team

[SEWAN] Technical maintenance - 22.04.2026

Beginning: 22.04.2026 – 09.00 PM

Ending: 22.04.2026 – 11.00 PM

 

Impact: - VOIP plateforms and Porting Tool GUI will be not available for 5 minutes

 

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our infra.

 

During this period, the GUIs of our various VoIP platforms may be unavailable for up to 5 minutes. No impact on call services is expected.  

No intervention is needed from your side.

 

Best regards;

SEWAN Technical Team

Past Incidents

Monday 8th April 2024

No incidents reported

Sunday 7th April 2024

No incidents reported

Saturday 6th April 2024

No incidents reported

Friday 5th April 2024

No incidents reported

Thursday 4th April 2024

No incidents reported

Wednesday 3rd April 2024

Centrex Sewan [SEWAN] Unexpected disturbances - 03.04.2024

Beginning: 03.04.2024 – 01.30 PM Endding : 03.04.2024 - 01.45 PM

Impact: Sophia

 

Dear customer, dear partner,

 

For the past few minutes, we have been experiencing audio quality problems on Sophia telephony (Trunk and Hosted Telephony). Our engineers are currently investigating.

 

...............................

 

Best regards;

SEWAN technical team

Tuesday 2nd April 2024

No incidents reported

Monday 1st April 2024

No incidents reported

Sunday 31st March 2024

No incidents reported

Saturday 30th March 2024

No incidents reported

Friday 29th March 2024

No incidents reported

Thursday 28th March 2024

[SEWAN] Technical maintenance - 27.03.2024, scheduled 2 years ago

Beginning: 27.03.2024– 11.00 PM

Ending: 28.03.2024– 04.00 AM  

Internal ref: DTCAB-4820  

Impact: possible disconnection

 

Dear customer, dear partner,

 

Please note that our technical team will perform a maintenance on CORE ROUTER.

 

During this timeframe, some access links may be disconnected and reconnected in another location. In case of problem, you can force 188.60.10.56 as L2TP server.

  

Best regards;

  

SEWAN Technical Team

Wednesday 27th March 2024

No incidents reported

Tuesday 26th March 2024

No incidents reported

Monday 25th March 2024

No incidents reported