Past Incidents

Thursday 16th May 2024

[SEWAN] Technical maintenance - 16.05.2024, scheduled 1 year ago

Beginning: 16.05.2024 – 11.00 PM

Ending: 17.05.2024 – 03.00 AM

Internal ref: DTCAB-4944 - DTCAB-4945

Impact: disconnection/reconnection of access links

Dear customer, dear partner,

Please note that our technical team will perform a maintenance on our network infrastracture. With the aim of always being up to date, we will upgrade our core routers 1 and 2 at Brussels.

During this timeframe, a disconnection/reconnection of L2TP is expected.

No intervention is needed from your side.

Best regards;

SEWAN Technical Team

Thursday 9th May 2024

No incidents reported

Wednesday 8th May 2024

No incidents reported

Tuesday 7th May 2024

No incidents reported

Monday 6th May 2024

No incidents reported

Sunday 5th May 2024

No incidents reported

Saturday 4th May 2024

No incidents reported

Friday 3rd May 2024

No incidents reported

Thursday 2nd May 2024

No incidents reported

Wednesday 1st May 2024

No incidents reported

Tuesday 30th April 2024

No incidents reported

Monday 29th April 2024

No incidents reported

Sunday 28th April 2024

No incidents reported

Saturday 27th April 2024

No incidents reported

Friday 26th April 2024

No incidents reported

Thursday 25th April 2024

Centrex Sewan [SEWAN] Unexpected disturbances - 25.04.2025

Beginning: 25.04.2024 – 2.51 PM

Ending: 25.04.2024 – 5.01 PM

Impact: Sophia Hosted telephony issues

Dear customer, dear partner,

Since 2.51 PM, we notice disturbances on Sophia Hosted Telephony.

The root cause of the issue has been identified at our Broadware infrastructure, due to an SBC switchover.

The situation has been fixed at 5.01PM today.

Best regards;

SEWAN technical team