Some systems are experiencing issues
Scheduled Maintenance
[SEWAN] Technical maintenance - 06.01.2026

Beginning: 06.01.2026 – 06.30 AM

Ending: 06.01.2026 – 08.30 AM

 

Impact: small number of packets may be lost on internet access

 

Dear customer, dear partner,

On January 6th, 2026, from 06:30 AM, a planned maintenance will be carried out to migrate the Proximus Brussels xDSL/FTTH collection to a 100 Gbps capacity. During the operation, the main collection will be temporarily switched to the Leuven backup site, which may result in packet loss. Once the upgrade is completed, traffic will be switched back to Brussels, during which additional packet loss may also occur.

No intervention is needed from your side.

 

Kind regards,

SEWAN Technical Team

[SEWAN] Technical maintenance - 09.01.2026

Beginning: 09.01.2026 – 00.00 AM

Ending: 09.01.2026 – 05.00 AM

 

Impact: no impact expected

 

Dear customer, dear partner,

 

Eurofiber will be performing maintenance on its infrastructure in Leuven, which will have an impact on the backup NNI. No impact is expected on your end.

 

Kind regards,

SEWAN Technical Team

Past Incidents

Wednesday 31st July 2024

No incidents reported

Tuesday 30th July 2024

No incidents reported

Monday 29th July 2024

Sophia [SEWAN] Unexpected disturbances - 29.07.2024

Beginning 29.07.2024 - 00.00 AM Ending 30.07.2024 - 2.00 PM

 

Impact: Mobile ordering

 

Dear customer, dear partner,

 

Since yesterday, all orders (bundle changes included) no longer work. A ticket is opened for analysis.

 

Sorry for the inconvenience.

...............................

 

Best regards;

SEWAN technical team

Sunday 28th July 2024

No incidents reported

Saturday 27th July 2024

No incidents reported

Friday 26th July 2024

No incidents reported

Thursday 25th July 2024

No incidents reported

Wednesday 24th July 2024

No incidents reported

Tuesday 23rd July 2024

No incidents reported

Monday 22nd July 2024

Internet access - ADSL / VDSL [SEWAN] General information 25.07.2024

------------- EDIT 26.07.2024 -------------  

 

Dear customer, dear partner,

 

Please note that the maintenance performed this morning is completed. Tests are showing that situation is back to normal.

 


 

Beginning: 22.07.2024 – 10.00 AM

Ending: 26.07.2024 – 6.00 AM

Impact: DHCP issue. IP address acquisition delayed

 

Dear customer, dear partner,

 

Please note that we have noted a rather long delay to acquire a new IP address on our access link. After investigation, Proximus confirmed that their DHCP service is causing the issue. A technical maintenance is planned at their side on 26.07.2024 to fix the issue

 

SEWAN Technical Team

Sunday 21st July 2024

No incidents reported

Saturday 20th July 2024

No incidents reported

Friday 19th July 2024

General communicate service [SEWAN] General information 19.07.2024

 

Beginning: 19.07.2024 – 09.00 AM

Impact: Worldwide Microsoft services degraded

 

Dear customer, dear partner,

 

Please note that since 9.00 AM this morning, Microsoft has communicated a serious breakdown on their worldwide services.

At this stage, Sewan is not directly impacted. All our services are in service. We may expect, though, to encounter side effects toward third parties services.

 

SEWAN Technical Team

Thursday 18th July 2024

No incidents reported

Wednesday 17th July 2024

No incidents reported